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Faircount Media Group Choose "Call-Shadow" for IP Call Recording After Extensive Market Review
Date:9/11/2008

workload is divided between its peers without operator intervention. Such a clustering system is much superior to a simple hot-swap standby system because all servers are working, providing scalability and redundancy at the same time.

All access to replays is logged and can be audited by authorized users.

Call-Shadow is highly integrated with Cisco CallManager, having an XML phone service which allows replaying calls directly on the phone, and being integrated with CallManager's user directory (LDAP DCDirectory) for unified authentication.

It is available in two configurations, to facilitate application in a call center or company-wide.

About Shadow Faircount Media
Faircount Media Group is a publishing company with offices in London, Tampa and Sydney. We produce high-quality custom periodical and commemorative publications for our clients. Our revenue is generated through advertising sales into these publications.
For more information on Faircount Media, visit our web site at - www.faircount.com

About Shadow Technology
Shadow Technology was founded in 1998 and is self funded. The company has remained focused on helping our customers derive significant value technology products in the IP and Call Centre arena.
Culture

We pride ourselves on delivering a quality experience and in providing expert services. The Shadow Technology team has been recruited through personal contact and we therefore maintain high standards and excellent communication. The ability to share expertise is frequently invaluable.
Software Products

Call-Shadow is a state-of-the-art IP call-recording solution for SME companies. It provides Enterprise level features and scalability at less than half the price of traditional Call-centre products.
Vision

Shadow Technology will remain focused and continue to grow its reputatio
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