Faircount Media Group Choose "Call-Shadow" for IP Call Recording After Extensive Mar...( Shadow Techn...),Health

Shadow Technology today announced that Faircount Media Group, based in London, Tampa and Sydney had selected Shadow Technology's IP Call Recording product "Call-Shadow" after spending several months evaluating a number of different products.

Hertfordshire, UK (PRWEB) September 11, 2008 -- Shadow Technology today announced that Faircount Media Group, based in London, Tampa and Sydney had selected Shadow Technology's IP Call Recording product "Call-Shadow" after spending several months evaluating a number of different products.

"As part of our training improvement program, we needed a simple way to record calls made by our sales professionals so that they may be coached" said John Madden, Director of Information Systems at Faircount Media. " We found that there were many systems on the market that claimed to do what we required, but costs were high - in the mid-$30k's. We looked at several "makeshift" solutions, including audio tape and mp3 recorders at the workstation, or "after" the switch. We tested a system that tapped our phone lines before the switch. After months of testing and deliberation, we realized we would need a system that interfaced directly with our switch."

"The combination hardware/software systems I found on the market were overkill for our purposes. Shadow Technology saved us $8-10k on hardware by providing us with a simple solution that runs on a typical Windows box and interfaces directly with our Avaya switch. It took us a little while to get the settings right, but Call-Shadow's support team was very proactive about making everything perfect for us. Now, we are recording every single call, and our Sales Managers love it! They can search for a specific call or pull a list of all or a Sales Rep's calls. They can listen to the calls with the Rep and offer them coaching that will help make them more
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