Shadow Technology today announced that Faircount Media Group, based in London, Tampa and Sydney had selected Shadow Technology's IP Call Recording product "Call-Shadow" after spending several months evaluating a number of different products.
Hertfordshire, UK (PRWEB) September 11, 2008 -- Shadow Technology today announced that Faircount Media Group, based in London, Tampa and Sydney had selected Shadow Technology's IP Call Recording product "Call-Shadow" after spending several months evaluating a number of different products.
"As part of our training improvement program, we needed a simple way to record calls made by our sales professionals so that they may be coached" said John Madden, Director of Information Systems at Faircount Media. " We found that there were many systems on the market that claimed to do what we required, but costs were high - in the mid-$30k's. We looked at several "makeshift" solutions, including audio tape and mp3 recorders at the workstation, or "after" the switch. We tested a system that tapped our phone lines before the switch. After months of testing and deliberation, we realized we would need a system that interfaced directly with our switch."
"The combination hardware/software systems I found on the market were overkill for our purposes. Shadow Technology saved us $8-10k on hardware by providing us with a simple solution that runs on a typical Windows box and interfaces directly with our Avaya switch. It took us a little while to get the settings right, but Call-Shadow's support team was very proactive about making everything perfect for us. Now, we are recording every single call, and our Sales Managers love it! They can search for a specific call or pull a list of all or a Sales Rep's calls. They can listen to the calls with the Rep and offer them coaching that will help make them more effective. Plus, the downloadable WAV files make a great addition to our online training resources."
"With the increase in productivity that we expect I am confident we will be able to recoup our costs on this product in only a few months. This is simply the most powerful coaching tool we have in our arsenal" he ended.
Alex Kafkarides, Marketing Director at Shadow said "We are extremely happy to have secured this business, particularly after the extensive evaluation and testing carried out by Faircount Media". We would suggest that if you are looking for an IP Call Recording product and want the most cost effective product on the market, then test Call-Shadow.
Call-Shadow is a sophisticated, distributed, easy to use low cost Call recording Software product that records VoIP calls using network sniffing. It does not require any CTI links with either Cisco CallManager or Avaya Communications Manager. Cost is approximately $350 per monitored phone.
The latest release of "Call-Shadow" is available for download from www.shadow-technology.co.uk and can be used for 30 days. Shadow Technology is also seeking resellers Globally - please contact sales(at)shadow-technology.co.uk to find out more about our free to enroll Reseller Program.
Call-Shadow is an easy to use call recording solution that implements the corporate call record keeping policy and provides secure, easy access to call records.
It allows managers to review phone calls according to their workgroup.
Users are empowered by providing them with accurate records of their calls.
Call-Shadow can be used in mission critical implementations, because it has a clustering system with an advanced fail-over system, with no single point of failure. Should a server in a cluster become unavailable, its workload is divided between its peers without operator intervention. Such a clustering system is much superior to a simple hot-swap standby system because all servers are working, providing scalability and redundancy at the same time.
All access to replays is logged and can be audited by authorized users.
Call-Shadow is highly integrated with Cisco CallManager, having an XML phone service which allows replaying calls directly on the phone, and being integrated with CallManager's user directory (LDAP DCDirectory) for unified authentication.
It is available in two configurations, to facilitate application in a call center or company-wide.
About Shadow Faircount Media
Faircount Media Group is a publishing company with offices in London, Tampa and Sydney. We produce high-quality custom periodical and commemorative publications for our clients. Our revenue is generated through advertising sales into these publications.
For more information on Faircount Media, visit our web site at - www.faircount.com
About Shadow Technology
Shadow Technology was founded in 1998 and is self funded. The company has remained focused on helping our customers derive significant value technology products in the IP and Call Centre arena.
We pride ourselves on delivering a quality experience and in providing expert services. The Shadow Technology team has been recruited through personal contact and we therefore maintain high standards and excellent communication. The ability to share expertise is frequently invaluable.
Call-Shadow is a state-of-the-art IP call-recording solution for SME companies. It provides Enterprise level features and scalability at less than half the price of traditional Call-centre products.
Shadow Technology will remain focused and continue to grow its reputation as a solutions provider and to increase its value through the development of software IPR.
Shadow Technology is privately held and based in Buntingford , UK with global coverage through their resellers and partners. For more information contact +44-1279-777946 or visit the Shadow Technology Web site at - www.shadow-technology.co.uk.
Alex Kafkarides - Shadow Technology
Tel: 44 (0) 800-7565176
Web: www.shadow-technology co.uk
Shadow Technology (UK) Ltd. Registered in England, Registration No. 276819
Read the full story at http://www.prweb.com/releases/2008/09/prweb1309774.htm
Copyright©2008 Vocus, Inc.
All rights reserved