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Express Screening Process Aims to Put Diabetics on the Fast Track to Better Health
Date:2/19/2008

Program illustrates how partnering can resolve issues, improve health

PITTSBURGH, Feb. 19 /PRNewswire/ -- For people with diabetes, waiting just a few weeks for an appointment with an eye specialist can lead to further complications such as blindness, macular edema and other vision disorders. To address the urgency in securing a specialist appointment, the Pittsburgh Ophthalmology Society (POS) recently launched an initiative with Highmark to offer express appointments to members with diabetes needing diabetic retinal eye examinations.

Through this initiative, some 100 POS member physicians have agreed to see patients with diabetes being referred for eye exams on a "fast-track" basis -- sometimes on the same day the patient receives a prescription from his or her primary care physician. The invitation for express appointments is open to all patients -- not just Highmark members.

"Anyone who has worked in a physician's office for any length of time knows that offering priority or express appointments isn't always easy, considering the sheer volume of patients who must be seen on a daily basis," said Michael Madden, M.D., medical director for medical performance management at Highmark, who participated in the meetings with POS members.

The "fast-track" program came about as a result of collaboration between POS members and Highmark in May 2007. The POS members recognized screening rates that Highmark had tracked for the Healthcare Effectiveness Data and Information Set (HEDIS) in 2007 could be improved for diabetics.

POS decided its 150 members would be contacted about participating in the "fast-track" program. By late summer, nearly 100 POS ophthalmologists' members responded, volunteering to help in the express appointment initiative.

In October 2007, the POS was ready to introduce the program to referring physicians throughout the region.

"Our outreach began with letters mailed to PCPs and endocrinologists with
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SOURCE Highmark Inc.
Copyright©2008 PR Newswire.
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