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Expert IVR Solution Provider Product Support Solutions (PSS) Ends First Half of 2013 with Record Sales Bookings and Revenues
Date:8/20/2013

st hired a second group of junior staff."

Key New Hires

Alex Monaghan is EMEA Director of Sales Engineering, joining PSS from Sabio, he specializes in service management, operational support systems, consultancy and monitoring solutions for voice applications and streaming video.

Chris Riggle joins PSS as a Sales Engineer for North America. Riggle was previously at Genesys as a Solutions Engineer for Government and Channel Partners, supporting 16 state and local government organizations from Colorado to Hawaii, and Alaska.

Nasir Jaffer and David Coughlan have also joined the company to manage the growing Aspect support business for IVR and dialer support in which both have considerable experience.

Jeff McCarty joins PSS as a Senior Field Engineer from Avaya. Jeff brings considerable experience supporting mission critical VPS-IS and MPS-1000 systems at customers such as IRS, Bank of America, AT&T and Verizon.

New Product Announcements

PSS has launched Coral Agent Desktop - This HTML 5 based agent desktop is a framework for delivering full featured, entirely configurable agent - softphone and applications. PSS designed and developed Coral in response to their client’s need for a pure, ultra thin-client, browser based solution for agent desktop applications. Coral is typically deployed during a contact center technology upgrade where the focus is on more efficient call routing and improved CTI and agent desktop functionality.

PSS has also launched FlexxView nTelligence providing a unique ability to monitor contact center operations and to actually see what the customer experience is really like. The solution p
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