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Expert IVR Solution Provider Product Support Solutions (PSS) Ends First Half of 2013 with Record Sales Bookings and Revenues
Date:8/20/2013

ite of Genesys products. Additionally, we’ve broadened our support capabilities to include Cisco solutions and extended our support for multi-vendor call centers. We continue to be awarded new support contracts for legacy Avaya and Nortel MPS systems in which we also have years of experience and capability. Most recently we created an Aspect support practice for the growing number of Aspect IVR and Dialer systems we’re being asked to support.

"Our skills help companies extend the life of their assets by providing a cost effective alternative to proprietary support and our application development capabilities can significantly “de-risk” TM the transition process. Both are proving exceptionally attractive to new customers and a major contributor to our growth. Additionally our multi-national customers have brought us opportunities that extend our global reach to Australia, Europe and the Middle East, contributing to our 8% increase in bookings for the first half of 2013."

Growing “On-Shore” Staff

As a result of growth, PSS opened an onshore Solution Development Center in Loveland, Colarado earlier this year. Dan Eccher EVP Professional Services explains, "The contact center market is expanding, with many enterprises initiating major projects, creating demand for experienced developers and driving up salaries. In an effort to align project costs, organizations have looked to offshore models.

"However, strong evidence suggesting the true cost of off-shoring may be far higher than companies anticipated. Some unanticipated issues include challenges with software quality, time zones, language, staff turnover, intellectual property and security risks. In response to market demand for cost effective development solutions, PSS is leveraging its team of highly experienced developers to train and mentor more junior staff in a mixed skilled environment. With early recruits now undertaking actual projects, the company has ju
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