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Expert IVR Solution Provider Product Support Solutions (PSS) Ends First Half of 2013 with Record Sales Bookings and Revenues
Date:8/20/2013

Dublin, CA (PRWEB) August 20, 2013

Product Support Solutions Inc. (PSS) is a contact center integration specialist. From the US and Europe, to Australia and Asia, PSS helps hundreds of companies provide superior customer service to millions of customers. These businesses use solutions designed and managed by PSS to provide unique and enjoyable customer experiences for their customers. PSS is known as a trusted advisor in helping companies develop a contact center roadmap for the future. PSS provides a range of high value services including legacy systems support, transition services as well as advising on technology innovation for the contact centers of tomorrow.

One factor driving company growth is the consistent focus on customers undergoing technology transitions in the contact center. Glenn Hackemer, EVP Sales explains "In early 2013 many companies identified initiatives such as proof of concepts or pilots that will turn into large contracts later this year. We are helping several global companies create a single network across their entire enterprise for customer contact. Cloud based service providers continue to use our transition services to on-board their clients because attempting to utilize internal staff that are already over burdened is not prudent, and they do not need a long-term resource.

"PSS brings sophisticated knowledge of multi-channel CTI and IVR, with a high degree of staffing flexibility, which companies find very appealing and effective. With over 10 years of experience as an independent system integrator combined with our agile development methodologies, we often prove to be far more cost effective and better able to meet the customer’s timelines with less risk than other providers."

CEO Todd Funk believes "Our focus on providing an entire contact center practice for our customers has been key to our growth. Today, we have many expert resources for the full su
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