Managed Care Executives cite cost and complexity
CLEVELAND, April 25 /PRNewswire/ -- In its Annual Forum, held this year
in Key West, Florida, the Managed Care Executive Group (MCEG) met to
discuss a variety of topics and technologies in support of the President's
Four Cornerstones, which focuses on value-driven healthcare. During these
sessions, the MCEG members determined the 2008 Top 10 issues impacting our
industry and noted a significant shift towards priorities that give members
the necessary tools and support to manage their healthcare needs:
1. Consumer Directed Products: The engaged consumer will be the focal
point of significant new IT investment. A greater degree of direct
consumer involvement in everything from the sales cycle to treatment
decisions will impact plan design, service delivery and administrative
operations, ultimately resulting in radically different products.
Web-based service will be a dominant feature in these new products,
but the transition to a Web-service model will likely be slower than
in other industries as millions of members choose to remain in
traditional plans. This will prove to be a challenge in cost and
complexity for both administrative and IT departments.
2. Web Enablement: As healthcare follows the path of other
consumer-intensive industries, health plan websites will include sales
automation, self-service and information transparency. Competitive
advantage and improved member wellness will result. Health plan
websites as THE health care resource for their membership will be
essential. Mashups, Wikis, personalization and custom portlets will
become part of the working vocabulary of health plan IT departments.
3. Nimble, speed-to-market solutions: Fast, focused and results-driven
projects will address rapidly
|SOURCE Managed Care Executive Group|
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