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Employer Satisfaction with Health Insurers is Declining, Finds PricewaterhouseCoopers Study
Date:1/19/2010

in seeing the value of these programs. Wellness programs and personal health records are the two service areas that experienced the largest increase in importance among small employers since 2008.

Performance guarantees continue to be rated the least important financial service offering among large employers, dropping almost 20 percentage points in importance and satisfaction since 2008. This could indicate that employers are not getting clear value from existing performance guarantees. According to PricewaterhouseCoopers, employers need better information on their employee population to determine how to structure performance guarantees to meet their expectations for health and financial outcomes.

A full copy of PricewaterhouseCoopers’ Health Research Institute’s What Employers Want from Health Plans is available online at www.pwc.com/us/whatemployerswant.

Methodology
PricewaterhouseCoopers’ Health Research Institute provided research-based insight by evaluating the results of two surveys: Executives at 100 large US-based multinational companies (Management Barometer survey) and 130 privately held small companies (Trendsetter survey). Large companies had an average of 11,000 employees and revenues of $4 billion. Small employers had a workforce of less than 200 employees and average revenues of $24.3 million. Data were collected in the second quarter of 2009 via a via telephone survey conducted by the independent research firm BSI Global Research, Inc. In addition, PwC H
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