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Employer Satisfaction with Health Insurers is Declining, Finds PricewaterhouseCoopers Study
Date:1/19/2010

fferings for large and small employers, though among large employers, wellness programs surpassed provider discounts as the more important offering.
  • While wellness and disease management programs are popular among employers, companies that offer them are frustrated with the low level of employee participation. Seventy-one percent of companies surveyed now offer wellness programs and 67 percent offer disease management programs.
  • Employee participation in wellness programs continues to hover at around 50 percent. Many employers are finding that simple financial incentives such as cash, gift cards and annual premium savings are no longer working as a way to engage employees.
  • Interest in personal technology tools such as personal health records and online comparison tools is surging. Nearly half of all employers say it is important for insurers to offer these tools, but less than half are satisfied with what they are getting.

  • “Employers recognize that it’s better to manage the health of their workforce than to manage the cost of illness, and they want their health plan to help manage the entire health continuum,” said Paul Veronneau, principal and U.S. healthcare payer leader, PricewaterhouseCoopers. “There is only so much insurers can do to manage health and cost through provider discounts or on the back end of a claim. This is an opportunity for health insurers to look beyond traditional strategies and get more aggressive about healthcare quality and value.”

    What Employers Want from Health Insure
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