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Employer Satisfaction With Health Insurers Is Declining, Finds PricewaterhouseCoopers Study
Date:1/19/2010

The following are key recommendations for insurers based on PricewaterhouseCoopers' analysis:

  • Be a consultative partner with employers to help improve workers' health and advocate for employer health strategies.
  • Take a more active role in waste reduction.
  • Offer better strategies for engaging employees in wellness and disease management programs.
  • Provide more meaningful, actionable and higher-quality data to build workforce profiles that will help employers better understand the health of their workforce, find intervention points for better outcomes and create targeted outreach and engagement campaigns.
  • Deliver consistent and transparent health benefit plan reporting.
  • Provide personal technology tools for employees.
  • Assist in the continuity and coordination of care among patients and physicians.
  • Provide education that will simplify health plans and benefits, engage workers in real behavior change and translate benefit information into actions that promote wellness.

Large and Small Employers Aligned in What they Want

PricewaterhouseCoopers found that small and large employers are now more closely aligned in what they want from insurers than in 2008 when there were distinct gaps between what each group considered most important.  

The importance of wellness programs continues to be the area with the greatest gap between large and small employers.  Nearly 80 percent of large employers indicate that wellness programs are important to them, compared with 57 percent of small employers. However, small employers are catching up in seeing the value of these programs.  Wellness programs and personal health records are the two service areas that experienced the largest increase in importance among small employers since 2008.

Performance guarantees continue to be rated the least important
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SOURCE PricewaterhouseCoopers
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