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Employees Want the Next President's Agenda to Make Work Life Flexibility Easier for Companies and Individuals
Date:12/6/2007

rategically managing how, when and/or where work gets done, everyone in the firm has the opportunity to achieve the work life fit that meets their personal needs and the needs of the business."

Work Life Fit: A Growth Strategy That May Lead to Better Customer Service

As the BDO customer win shows, work life flexibility may positively impact customer relationships. Almost 9 out of 10 employees surveyed believe work life flexibility would have either a positive or neutral effect on their ability to serve their colleagues or customers. When respondents were asked to finish the sentence, "If you had more work life flexibility," 27 percent said, "clients/customers would expect better service because I'd be a more satisfied employee" and 50 percent said "it would not matter." Only 12 percent felt their customers might worry about service levels if employees had more work life flexibility.

Younger employees (36%) ages 25 to 34 were significantly more confident than employees ages 45 to 64 that their colleagues or clients would receive the same or better service. Men (87%) and women (85%) were close to equal in their views that work life flexibility would have a positive or neutral effect on customer relationships.

"Those organizations that worry about work life flexibility affecting customer service create an unnecessary obstacle," Yost said. "Work life fit should be designed as a business growth strategy to manage work flow, talent, time and resources so organizations and individuals can grow successfully and serve their clients in a 24/7 global workplace."

In fact, nearly 40 percent of those surveyed view work life flexibility in their company as a strategy "your employer uses to help retain talent, manage the workload and to grow" compared to 20 percent who felt their companies viewed flexibility simply as an employee perk. Men (41%) were significantly more likely than women (32%) to view work life flexibility as a growth strategy. '/>"/>

SOURCE Work+Life Fit, Inc.
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