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Emotional intelligence trumps IQ in dentist-patient relationship, CWRU study finds
Date:4/22/2013

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The highly competitive admission process to dental school involves high scores on academic and perceptual ability tests. But that could change as educators understand the important role of EI in patient care.

Educators questioned why some high-performing students in the classroom didn't fare as well in the clinic. Researchers wondered if EI was a factor.

Students at Case Western Reserve dental school were among the first in dentistry to see if EI impacted clinical successes, as it does in corporate management.

The researchers recruited third- and fourth-year students, who receive clinical training under the guidance of two preceptors (part-time faculty who are practicing community dentists) that assess clinical performance.

One hundred of the 136 students from the two classes participated. Students themselves plus other individuals they work with were asked to complete a 72-item questionnaire from the Emotional Competence Inventory-University. EI competencies are grouped in four areas: self-awareness, self-management, social-awareness and relationship management.

Overall clinical performance was determined by averaging the preceptors' assessments of a student's overall clinical performance over several rating periods.

In determining a student's overall clinical performance, preceptors consider such factors as diagnosis and treatment planning skills, work ethic and time utilization, preparation and organization, professionalism, patient management, knowledge and technical skills and ability to self-assess one's work.

The analysis looked at the clinical grade and the EI assessment to see if there was a correlation between high EI scores and high clinical performance. The researchers ruled out the student's year in school and gender in the analysis after finding those factors made no significant differences.

Their findings showed that a high EI related to excellent clinical perfo
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Contact: Susan Griffith
susan.griffith@case.edu
216-368-1004
Case Western Reserve University
Source:Eurekalert

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