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Electronic Health Record sellers face make-or-break year of client ultimatums and revolts, reveals 2013 Black Book survey
Date:2/18/2013

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12%    Current vendor is too focused on meaningful use achievement
11%    Other practice software modules are not integrating with EHR
5%    Setbacks have caused delays in reimbursement or disrupt work
14%    Other

Black Book also conducted over 550 telephone interviews to drill down on the specifics of client complaints to note trends.

What three red flags are so currently compelling that current users would not consider a different EHR vendor as an option to replace the problematic vendor solution?

32% Mergers or Acquisitions occurring in this company
26% Senior Management in Disarray
22% Dissipating Market Share and Market Value
22% Internal staff have not mastered system
16% Disloyal customer base
15% Bad integrations evidence
14% Product Delays
12% History of abandoning clients
12% Past Customizations were Unaffordable
6% Overdependence on consultants for implementations and training

Features that were on EHR buyer wish lists three years ago are typically considered as basic system features now, according to those surveyed. First system implementations were decided on “must haves” of (in order): Document Management/Scanning/Storage, Electronic Prescribing, Order Management, Implementation Support, System Cost, and Alerts.

With these basic EHR fundamentals met, experienced users now seek innovative vendors who meet the compounding demands of practices, according to 2013 Black Book responses.

What are the top ten criteria you consider “must haves” in 2013 beyond basic EHR functionality? (in priority order)

84%        Vendor Viability
83%    Provider Data Integration and Network Data Sharing
78%    Demonstrab
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