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Electronic Health Record Advances Patient-Centered Cancer Care
Date:2/11/2009

gh the Internet Protocol (IP) backbone," said Chad Eckes, chief information officer at CTCA. "This level of automation allows all clinicians access to the patient's information, when and where they need it. Our vision also extends externally to include personal health records, integration with external physicians, and interaction with providers."

Across the growing network of CTCA hospitals, electronic health record utilization is part of a culture of continuous process improvement that focuses on the individual needs of cancer patients and their families, including quality care and safety, operational and communications efficiency, and data collection and analysis. CTCA is also using the EHR system to improve clinical care as well as patient satisfaction. CTCA tracks patient satisfaction using the Net Promoter Score (NPS) methodology, among other measures. On average, more than 90 percent of cancer patients treating at one of its hospitals are willing to refer another patient to a CTCA hospital.

"At CTCA, doctors and other clinicians had my information right at hand," said Cindy Nelson, a resident of Prescott, Ariz., who travels to Western for treatment. "The admissions process was not drawn out, and I didn't feel the stress and anxiety associated with long wait times for test results and treatment plans."

"Western is part of a small population reaching a fully electronic health record," said David Veillette, president and CEO of CTCA at Western Regional Medical Center. "The EHR is one part of our comprehensive IT platform designed to maximize patient care. Cancer patients will benefit from greater efficiency created by real-time access to patient data, better communication across departments, faster development of treatment plans, fewer transcription errors, reduced turnaround times for lab orders and results, and more."

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