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Electronic Forms Management Suite from Access Delivers Admissions Efficiency at Laughlin Memorial Hospital

Patient Flow System gives staff members more time with patients and speeds clinical and admissions processes by eliminating the constraints of paper forms

Sulphur Springs, TX (PRWEB) July 31, 2009 -- When administrators at Laughlin Memorial Hospital in Greeneville, Tennessee, selected an electronic forms management system in 2004, they expected to eliminate the time, financial and environmental costs of processing manual forms. However, the project ground to a halt because the project was not fully supported by the vendor and had insufficient functionality.

To restart the forms automation initiative, Laughlin Memorial turned to Access, developer of the industry-leading Patient Flow System (PFS).

To ensure that Laughlin Memorial could finally begin benefiting from the time and cost savings of electronic forms management, Access's project management and implementation teams worked together on a tailored plan.

"Access's forms automation plan was well designed to meet our needs and our project manager was always available," said Justin Ryans, senior applications analyst at Laughlin Memorial. "All I had to do was call or send an e-mail when I had a query and I'd get a fast response."

Once Laughlin Memorial's Information Technologies (IT) team had worked through the preparation stages of the plan, all that was left was for Access consultants to deploy PFS and the supporting e-Forms Repository (EFR).

"The implementation consultant from Access hit the goals we outlined and we finished ahead of schedule," Ryans said. "He was very professional and knowledgeable, and proved to be a great asset for this project."

Before implementing PFS, Laughlin Memorial's admissions process was time-consuming for patients and staff members. When a patient came to the registration desk, a clerk manually retrieved forms based on the type of admission. Now, after registering a patient in the HIS, the clerk selects the registration type in the Access system and prints a forms packet with a single click.

"The manual admissions process was subject to human error, because the clerks were relying on memory to select the correct forms," Ryans said. "With Access's PFS, all the required forms print right away with barcodes and demographics already on them, which ensures consistency and patient safety."

PFS had an immediate impact on Laughlin Memorial's registration clerks.

"People in admissions tell me that this is the first time we've implemented a product that makes their lives easier, and PFS is a great complement to our Meditech Client Server system," said Laughlin Memorial CIO Mary Crouch. "Instead of wasting time pulling forms, everything they need is available on demand, which increases efficiency and gives them more time with patients."

Nurses on Laughlin Memorial's clinical floors used to rely on a database that contained hundreds of forms templates. For each patient encounter, they'd select and print forms one by one. They'd then affix sticky labels with patient information. Access's EFR has eliminated these cumbersome steps.

"With EFR, a nurse selects a patient and prints the appropriate forms with demographics and barcodes already on them," Crouch said. "This is a huge time saver, and it increases patient safety by eliminating the chance of human error."

Now that she has seen PFS and EFR in action, Crouch believes that choosing Access solutions was a sound business decision.

"It's rare to find that a technology solution works exactly as advertised, but that's what we've found with Access's PFS," Crouch said. "This helps us stay in good standing with the users because they're seeing all the benefits that we promised them at the start of the project."

About Access
Access provides electronic forms and workflow automation solutions to hundreds of healthcare organizations worldwide. Access products create time and cost savings facility-wide, and integrate with existing HIS, ERP, clinical and document management systems to deliver maximum return on investment. Ease of use, administration and expansion provide even greater value. Learn more about Access solutions at [Access's website

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