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Ecumen Provides 10 Tips to Make Senior Housing a Cruise Ship on Land
Date:12/22/2009

Ecumen applies hospitality lessons from the seas to senior housing.

Shoreview, MN (PRWEB) December 18, 2009 -- Before becoming a senior housing development expert for Ecumen , Julie Murray spent the better part of her 20s working as a purser and chief purser for Carnival Cruise Lines cruise ships in the Caribbean.

Murray sees multiple parallels between providing hospitality in the expanding field of senior housing and serving customers on a cruise ship. In a recent Ecumen senior housing development blog post, Murray shared 10 Senior Housing Hospitality Tips she took from working on a cruise ship that are equally applicable to the hospitality needed in senior housing. These tips and many others are at Ecumen's senior housing development blog.

1. Smile: It’s the Universal Language: In an international setting, Murray worked with passengers and crew of multiple nationalities who spoke a variety of languages she did not. But even during sometimes frustrating bi-lingual attempts at a discussion, smiles helped smooth the waters. Service without a smile isn’t service.

2. Listen Intently: When people bring problems to you, they may really be saying, “Please listen to me.” When Murray worked at the purser's desk (where you lodge your complaints on a cruise ship), she was amazed at, how even when problems couldn’t be solved, the authentic act of listening intently built camaraderie with that person and moved them from dissatisfied to satisfied.

3. Show Genuine Appreciation: Murray says that on each cruise they set sail with bottles of champagne for the pursers to provide passengers
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