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ERT Relocates Customer Care Team to Provide Stronger Client Support
Date:6/29/2009

queries on ECG data and requests for ECG reports. Unlike many other customer support services, the ERT team proactively contacts its customers to alert them of any potential issues. The team also communicates with investigator sites whenever new ECG equipment is shipped to confirm shipping timelines and alerts its customers to any changes in the ERT system that may affect them, such as world time zone changes.

In addition to the growth of the Customer Care group, ERT has increased its mechanism to communicate and deliver customer satisfaction by developing a new initiative - My Study Portal(TM). This web-based interface now has many features that are available to site investigators to provide an alternate method of customer support for items such as re-supply ordering, query resolution, and report retrieval in a real time basis.

My Study Portal provides users with secure 24/7 access to a centralized environment to view and manage vital data, from anywhere in the world -- on demand, in real time.

For further information on ERT and its technology and services, please email info@ert.com, call +1.215.972.0420 or visit www.ert.com.

About ERT

Based in Philadelphia, PA, ERT (eResearchTechnology, Inc.) (www.ert.com) is a provider of technology and services to the global biopharmaceutical and medical device industries. The Company is the market leader in providing centralized core-diagnostic electrocardiographic (ECG) technology and services to evaluate cardiac safety in clinical development. The Company also provides technology and services to streamline the clinical trials process by enabling its customers to automate the collection, analysis, and distribu
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