Navigation Links
ERT Relocates Customer Care Team to Provide Stronger Client Support
Date:6/29/2009

PHILADELPHIA, June 29 /PRNewswire-FirstCall/ -- ERT (Nasdaq: ERES), a leading provider of centralized ECG, ePRO, eClinical technology, and other services to the biopharmaceutical, medical device, and related industries, is to move its dedicated customer care team to its new state-of-the-art headquarters and logistics operations in Philadelphia. This strategic move to expand the group will help ERT strengthen and support its growing customer base and deliver enhanced customer satisfaction.

ERT currently operates from three offices around the globe, with sites in Philadelphia and New Jersey, USA and Peterborough, UK. The 30-strong customer care team will move from its current base in Bridgewater, New Jersey, to the new Philadelphia facility. By leveraging the resources from both the call center and resident ECG groups, ERT will be able to provide better technical support and customer services. This group expansion, through modifying and merging the groups, increases internal efficiency, provides more resources to the customer, and flexibility to address both technical and study-specific issues.

Amy Furlong, Executive Vice President, Cardiac Safety Operations at ERT, said, "Our Customer Care Team is an independent group that is focused on providing 24/7 support to our customers, as well as supporting our Project Management team. Our Customer Care and Project Management teams in Philadelphia are in constant communication. Therefore, we made a business decision to relocate our Customer Care team to our Philadelphia offices to allow our cardiac safety operations to be more aligned. Having both teams in a central location gives us better coverage for our resources and brings more efficiency to both services."

The 24/7 Customer Care team provides support to ECG investigator sites and incoming calls on ECG equipment issues, queries on ECG data and requests for ECG reports. Unlike many other customer support services, the ERT team proactively contacts its customers to alert them of any potential issues. The team also communicates with investigator sites whenever new ECG equipment is shipped to confirm shipping timelines and alerts its customers to any changes in the ERT system that may affect them, such as world time zone changes.

In addition to the growth of the Customer Care group, ERT has increased its mechanism to communicate and deliver customer satisfaction by developing a new initiative - My Study Portal(TM). This web-based interface now has many features that are available to site investigators to provide an alternate method of customer support for items such as re-supply ordering, query resolution, and report retrieval in a real time basis.

My Study Portal provides users with secure 24/7 access to a centralized environment to view and manage vital data, from anywhere in the world -- on demand, in real time.

For further information on ERT and its technology and services, please email info@ert.com, call +1.215.972.0420 or visit www.ert.com.

About ERT

Based in Philadelphia, PA, ERT (eResearchTechnology, Inc.) (www.ert.com) is a provider of technology and services to the global biopharmaceutical and medical device industries. The Company is the market leader in providing centralized core-diagnostic electrocardiographic (ECG) technology and services to evaluate cardiac safety in clinical development. The Company also provides technology and services to streamline the clinical trials process by enabling its customers to automate the collection, analysis, and distribution of clinical data in all phases of clinical development.

Statements included in this release may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Such statements, including, but not limited to, 2009 financial guidance, involve a number of risks and uncertainties such as the Company's ability to obtain new contracts and accurately estimate net revenues due to uncertain regulatory guidance, variability in size, scope and duration of projects, and internal issues at the sponsoring client, integration of acquisitions, competitive factors, technological development, and market demand. As a result, actual results may differ materially from any financial outlooks stated herein. Further information on potential factors that could affect the Company's financial results can be found in the Company's Reports on Form 10-K and 10-Q filed with the Securities and Exchange Commission. The Company undertakes no obligation to publicly update any forward-looking statement, whether as a result of new information, future events, or otherwise.


'/>"/>
SOURCE ERT
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Law Offices of Christian Lodowski, Medical Malpractice Attorney, Relocates to New Office Park in Towson
2. Service for Medical Transcription, World Wide Dictation, Relocates to New Ardsley, NY Headquarters
3. Therap Services Continues to Hire Experienced Developmental Disability Industry Clinicians for its Customer Support Team
4. Whole Foods Market(R) Donates $25,000, for Midwest Farmers - Hoping to Match an Additional $10,000, via Customer Donations
5. Blue Cross Blue Shield of Michigan Offers New Approach to Customer Group Wellness
6. Roy Jakobs Appointed Elsevier Managing Director, A&G Sales and Customer Marketing
7. J.D. Power and Associates Reports: CIGNA HealthCare Recognized for Call Center Customer Satisfaction Excellence For a Second Consecutive Year
8. Nucletron Announces Management Buy-Out to More Effectively Meet the Demands of Its Customers and the Radiation Therapy Community
9. Texas Aviation Services: Over 20 Years of Creating Flying Emergency Rooms for Airborne EMS Customers in US and Latin America
10. New Technology at Unitrin Direct Gives Customers an Alternative to Waiting
11. Verizon Introduces Broadband Video Call Center Link for Deaf or Hard-of-Hearing Customers in Mid-Atlantic Region
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/10/2016)... ... February 10, 2016 , ... Emergency rooms provide emergency care to stabilize critical ... leave patients with dental emergencies at risk of losing a tooth or their smiles. ... , Common dental emergencies include:, , Avulsed or knocked-out ...
(Date:2/10/2016)... ... February 10, 2016 , ... Ongoing news of the ... Care Association™ (ALCA) to conduct a survey that takes a closer look at cases ... illustrates the prevalence and causes of TBI among the aging population, and identifies the ...
(Date:2/10/2016)... ... 2016 , ... AxoGen, Inc. (NASDAQ: AXGN), a leading medical technology company focused ... full year ended December 31, 2015 on Monday, February 29, 2016 after the market ... community following the release at 4:30 PM ET. Investors interested in participating by phone ...
(Date:2/10/2016)... ... ... For additional information contact Phyllis Strupp 480-488-5858 , Brain improves with age, ... Guide to Brain Training" by award-winning author Phyllis Strupp explains how brain ... 16, 2016. A free review copy is available to the media at NetGalley ...
(Date:2/10/2016)... ... February 10, 2016 , ... IDEX Health & ... PEEK-lined stainless steel (PLS) columns combine the strength of traditional stainless steel with ... of biological samples while operating at ultra-high pressures of 20,000 psi. The higher ...
Breaking Medicine News(10 mins):
(Date:2/10/2016)... SUNNYVALE, Calif. , Feb. 10, 2016 /PRNewswire/ ... Warren Kocmond , formerly Executive Vice President ... the position of President and Chief Operating Officer.  ... been expanded, and now include Global Commercial Operations ... and Customer Service.  Mr. Kocmond will continue to ...
(Date:2/10/2016)... Pharmaceuticals Inc. (Vanda) (NASDAQ: VNDA ), today announced ... full year ended December 31, 2015. ... year for Vanda with the continued growth of HETLIOZ ... HETLIOZ for Non-24," said Mihael H. Polymeropoulos, M.D., Vanda,s ... U.S. product portfolio builds on this success and underscores ...
(Date:2/10/2016)... LEXINGTON, Massachusetts , February 10, 2016 --> ... Japan .  --> Japan .  ... Japan .  With submission, Shire continues to ... --> With submission, Shire continues to ... With submission, Shire continues to strengthen ...
Breaking Medicine Technology: