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ERT Relocates Customer Care Team to Provide Stronger Client Support
Date:6/29/2009

PHILADELPHIA, June 29 /PRNewswire-FirstCall/ -- ERT (Nasdaq: ERES), a leading provider of centralized ECG, ePRO, eClinical technology, and other services to the biopharmaceutical, medical device, and related industries, is to move its dedicated customer care team to its new state-of-the-art headquarters and logistics operations in Philadelphia. This strategic move to expand the group will help ERT strengthen and support its growing customer base and deliver enhanced customer satisfaction.

ERT currently operates from three offices around the globe, with sites in Philadelphia and New Jersey, USA and Peterborough, UK. The 30-strong customer care team will move from its current base in Bridgewater, New Jersey, to the new Philadelphia facility. By leveraging the resources from both the call center and resident ECG groups, ERT will be able to provide better technical support and customer services. This group expansion, through modifying and merging the groups, increases internal efficiency, provides more resources to the customer, and flexibility to address both technical and study-specific issues.

Amy Furlong, Executive Vice President, Cardiac Safety Operations at ERT, said, "Our Customer Care Team is an independent group that is focused on providing 24/7 support to our customers, as well as supporting our Project Management team. Our Customer Care and Project Management teams in Philadelphia are in constant communication. Therefore, we made a business decision to relocate our Customer Care team to our Philadelphia offices to allow our cardiac safety operations to be more aligned. Having both teams in a central location gives us better coverage for our resources and brings more efficiency to both services."

The 24/7 Customer Care team provides support to ECG investigator sites and incoming calls on ECG equipment issues,
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SOURCE ERT
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