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EMRs Put to the Test on Usability
Date:4/7/2009

User Centric Announces Syndicated Research for Usability Evaluation of HIT Providers

CHICAGO, April 7 /PRNewswire/ -- In response to the growing need for understanding the usability of Electronic Health Records (EHRs), User Centric (www.usercentric.com) launches the first syndicated user performance research designed to provide end-users with real data on the usability of EHR applications.

One of the key limiting factors to adoption now is usability. Up to now the focus for comparing EHRs has been on functionality, and CCHIT's expansive list of nearly 500 functions. Many of these functions do not apply to many practices or specialties. CCHIT evaluations make no comment on how "usable" these functions are across vendors. Neither CCHIT nor the governmental bodies has taken the lead on ensuring that the applications are usable by providers in the busy practice of medicine.

"This is the opportunity for those vendors who claim to be 'user friendly' or 'easy to use' to independently verify that claim against other vendors," says Gavin Lew, Founder and Managing Director. "User Centric's long history of expertise in user research and user interface analysis and design, position us strongly to measure and improve the customer experience with EHRs and EMRs."

There are many examples from industries outside of healthcare where functionally equivalent, mission-critical applications are reliably measured and compared.

User Centric is a global leader in large-scale user research studies, having conducted more than 500 engagements with more than 10,000 hours of face-to-face testing, and is thus well positioned to develop standards and measures of user performance in health IT, and specifically in EMR/EHR.

"User Centric is uniquely positioned to provide this service as we are experts in human performa
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SOURCE User Centric, Inc.
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