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Drill it, Mill it, Tap it, Thread it… Reid Supply Offers Customization of Standard Industrial Parts
Date:8/7/2008

Before TQM's customization, customers were receiving standard product, sending it out to a job shop, and receiving it back. Now they can simply receive one product directly from Reid. John Carrier, President of Reid Supply stresses the importance of owning a machining company.

"TQM is a major differentiator for Reid Supply and a key advantage for our customers," says Carrier. "We will bend over backwards for customers who need customization, or for any customer who needs our help."

Reid Supply offers customization of thousands of stocked industrial parts through TQM. Working closely with Reid Supply's Rapid Response Team, TQM offers customers a different channel for supplying just the right parts through customization. Drum says that he works very closely with Reid's customer service team to make sure that customization meets or exceeds the customer's needs.

"When the customer service people at Reid Supply let us know when parts are needed we coordinate our efforts to make sure that we do the job right," says Drum. "And because we are part of Reid, their customers are TQM customers. We both have a vested interest to keep customers happy."

Drum says that attention to customer service shows by a lot of repeat business. He says if a customer wants one-here or one-there, or hundreds, TQM is ready to customize. They also provide high quality precision tooling components and machining services using state-of-the-art programmable machining centers and business planning software. Modifications normally take one week, unless it involves ordering special non-stocked parts or CNC set up where they have to squeeze it into the schedule. In that case it can take four to six weeks but they have been known to turn rush parts around the same day or the next day.

"TQM is one of many bonuses for doing business at Reid," says Greg Palmer, Director of Marketing. "ReidSupply.c
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Source: PRWeb
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Drill it, Mill it, Tap it, Thread it… Reid Supply Offers Customization of Standard Industrial Parts 
Drill it, Mill it, Tap it, Thread it… Reid Supply Offers Customization of Standard Industrial Parts
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