Navigation Links Releases Annual Report Card on Patient Satisfaction in the U.S.

WINSTON-SALEM, N.C., Jan. 28 /PRNewswire/ --, an online service that lets patients give their physicians feedback, today announces the release of its first annual Report Card on Patient Satisfaction in the U.S.

The Report Card is available for download on the company's Web site. A few highlights from the report are as follows:

-- The mean (or average) rating for doctors and their practices across the

U.S. is 7.4.

-- When questioned closely about satisfaction with their doctors'

behaviors and skills, patients rated their doctors highly (8 or more

out of 10) about two-thirds of the time. More patients gave high

ratings for inclusion in decision-making and timely test results and

gave lower ratings (5 or less out of 10) for doctor follow-up.

-- When questioned about the practice itself, patients also gave high

ratings about two-thirds of the time. More patients gave high ratings

for doctor referrals and being able to see the specific doctor they

wanted and gave lower ratings for after-hours access to advice or


More than 41,000 ratings have been logged by patients since the creation of in 2005. The data from those surveys were used in the statistical analysis reported in the Annual Report Card.

"We're seeing that patients are by and large satisfied with the care they're getting from their doctors," said Dr. Steven Feldman, M.D., Ph.D., founder of "The number one thing patients say they are looking for is a friendly, caring doctor. Next on the list are waiting time and staffing issues at the practice. Interestingly, although a hot issue in the media, recordkeeping practices were a minor concern for patients themselves."

To download the Annual Report Card on Patient Satisfaction in the U.S., please visit: .


Founded by Dr. Steven R. Feldman, M.D., Ph.D., is a leader in healthcare satisfaction measurement. By allowing patients to rate their doctors, those seeking medical care are given real-world insight into potential healthcare providers, and medical practices are given a low-cost alternative for measuring and improving patient satisfaction. DrScore and its Web site are owned and operated by Medical Quality Enhancement Corp., a privately held company based in Winston-Salem. For more information, visit

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