WINSTON-SALEM, N.C., Jan. 28 /PRNewswire/ -- DrScore.com, an online service that lets patients give their physicians feedback, today announces the release of its first annual Report Card on Patient Satisfaction in the U.S.
The DrScore.com Report Card is available for download on the company's
Web site. A few highlights from the report are as follows:
-- The mean (or average) rating for doctors and their practices across the
U.S. is 7.4.
-- When questioned closely about satisfaction with their doctors'
behaviors and skills, patients rated their doctors highly (8 or more
out of 10) about two-thirds of the time. More patients gave high
ratings for inclusion in decision-making and timely test results and
gave lower ratings (5 or less out of 10) for doctor follow-up.
-- When questioned about the practice itself, patients also gave high
ratings about two-thirds of the time. More patients gave high ratings
for doctor referrals and being able to see the specific doctor they
wanted and gave lower ratings for after-hours access to advice or
More than 41,000 ratings have been logged by patients since the creation of DrScore.com in 2005. The data from those surveys were used in the statistical analysis reported in the Annual Report Card.
"We're seeing that patients are by and large satisfied with the care they're getting from their doctors," said Dr. Steven Feldman, M.D., Ph.D., founder of DrScore.com. "The number one thing patients say they are looking for is a friendly, caring doctor. Next on the list are waiting time and staffing issues at the practice. Interestingly, although a hot issue in the media, recordkeeping practices were a minor concern for patients themselves."
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