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DrScore.com Identifies 'Toxic Combination'
Date:1/7/2009

long visits (15 minutes or more).

"This year's Report Card points very clearly to the fact that patients want to spend time with their doctors," Dr. Feldman says. "Even if a patient is unhappy with a long wait time, the doctor can dramatically improve the experience by spending a little more time with him." According to the Report Card, patients who reported waiting more than an hour, but also spent 15 minutes or more with the doctor, saw only a slight increase in dissatisfaction compared to patients with short waits. When patients perceive their doctors are spending enough time in examination and consultation, they simply don't feel as dissatisfied.

Increasing patient satisfaction is important because it directly links to quality of care issues such as following doctors' orders and taking the prescribed medications, factors which ultimately lead to better outcomes. "Research shows that patients who are happy with their physicians have better results," Dr. Feldman says. "If a patient doesn't feel the doctor spent enough time with him, cares about him or respects him, then he may not trust the doctor's judgment or use the prescribed medications."

To provide the best care possible, physicians need patient feedback via balanced, online patient surveys such as DrScore.com, says Dr. Feldman. "I'm a scientist type who thought great medical care was just about giving patients the right diagnosis and treatment," he says. "It wasn't until I started getting feedback from patients that I realized great medical care is about more than that. I created DrScore.com as a tool for physicians, and we know doctors who participate are actively using this level of feedback to improve their quality of care."


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SOURCE DrScore.com
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