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DrScore.com Identifies 'Toxic Combination'
Date:1/7/2009

WINSTON-SALEM, N.C., Jan. 7 /PRNewswire/ -- We've all been there: sitting in the doctor's waiting room for 10 minutes, 30 minutes, even an hour or more. But when a long wait is coupled with a hurried conversation with the doctor, that's when the frustration sets in.

"When doctors keep their patients waiting and don't spend enough time with them, the combination of factors can be toxic," says patient satisfaction expert Steve Feldman, M.D. Dr. Feldman is the founder of DrScore.com, the online patient satisfaction survey site, which today released its 2008 Annual Report Card on Patient Satisfaction.

The "toxic combination" of long waits and short doctor visits results in patient dissatisfaction ratings almost 20 times higher than the ratings of patients who had the best possible experience of short waits and longer visits with their doctors, according to the 2008 Report Card.

The DrScore Report Card is based on the results of approximately 60,000 patients who completed an online survey to rate their physician. Within the survey, patients answer questions about how long they waited for their appointment and how much time the physician spent with them. Patients who had short waits (15 minutes or less) and long visits with their physician (15 minutes or more) reported an average dissatisfaction rating of 0.4 on a scale of 0 to 10. In comparison, patients who had long wait times (one hour or more) and short visits with their doctor (five minutes or less) were about 20 times more dissatisfied (average dissatisfaction rating of 7.8).

While we all dislike waiting, not spending enough time with our doctor is the key ingredient in the "toxic combination." According to the DrScore Report Card, when wait time was the same (an hour or longer) dissatisfaction ratings were more than five times higher among patients who had short doctor visits (five minutes or less) compared with those who had
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SOURCE DrScore.com
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