Navigation Links
Doctors Get High Marks as Regence Members Share Opinions Online
Date:9/3/2008

More than 28,000 ratings and comments are overwhelmingly positive

PORTLAND, Ore., Sept. 3 /PRNewswire/ -- An overwhelming majority of Regence members would recommend their doctor to others, according to a popular online survey on the company's member Web site -- myRegence.com. A "Member Feedback" feature on the site allows Regence members to post feedback on their experiences with individual providers, including physicians, dentists, other health care professionals and facilities.

"Our own research and national studies show that patients want to hear from other patients," said David Clark, Senior Vice President of Health Care Services for Regence. "We created the feedback feature so members can share experiences and compare notes. That kind of information helps our members make better decisions about their health care."

According to Clark, 89 percent of those leaving feedback would recommend their provider to someone else. Those statistics come from more than 28,000 reviews posted on the Web site since October 2006.

Initially, the feedback feature allowed members to rate providers on a numeric scale. Since December 2007, members have also been able to leave comments.

"The majority of comments are overwhelmingly positive," said Clark. "Members are reporting very good experiences. That underscores the high caliber of physicians in our networks. When concerns are raised, it is usually about issues such as waiting time, listening skills, billing issues or bedside manner, issues that most physicians are already working to address."

The Member Feedback feature available to Regence members is the first of its kind in the Pacific Northwest/Intermountain region. Similar tools have been offered in other parts of the country, but the response has generally been less enthusiastic.

The feedback tool also lets providers review comments and reply to them. This feature was added after discussions with providers, to help encourage a true discussion.

The Member Feedback feature is the latest in a series of online elements Regence is developing to help members gain a better understanding of the health care system and how they can make informed decisions about their health. In early 2009, Regence plans to continue its efforts by launching an enhanced version of the company's Expanded Provider Profile feature as well as additional information on costs within the health care system. The Expanded Provider Profile was added after discussions with providers, to help encourage a true, two-way conversation.

About Regence

Regence is the largest health insurer in the Northwest/Intermountain Region, offering health, life and dental insurance. Regence serves three million members as Regence BlueShield (in selected counties in Washington), Regence BlueCross BlueShield of Oregon, Regence BlueCross BlueShield of Utah and Regence BlueShield of Idaho. Each health plan is a not-for-profit independent licensee of the Blue Cross and Blue Shield Association. Regence is committed to improving the health of our members and our communities, and to transforming our health care system. For more information, please visit regence.com.

About myRegence.com

myRegence.com is designed to help advise members on health care and lifestyle options, provide navigation through the health care system and reward those who make healthier choices. With myRegence.com, members can find all of their health-related resources in one place, including claims information, fitness and nutrition tips, medication summaries and other helpful information. Members can even earn Regence Reward points -- redeemable for gift certificates to hundreds of retailers -- just for actively taking charge of their health.


'/>"/>
SOURCE Regence
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. amfAR Urges Iran to Release Missing HIV/AIDS Doctors
2. New Website Portal Delivers Pre-Qualified Spinal Decompression Patients to Participating Doctors
3. New Website Helps Doctors and Dentists Locate Disability Insurance
4. Protein Gives Doctors New Tool to Detect Melanoma
5. Medicare Fraud: How Many Dead Doctors Does it Take to Prescribe $90 Million in Medical Equipment for Medicare Patients?
6. TalktoaDoc.org Launch Allows Patients to Talk to Doctors Online Using a Webcam
7. Pennsylvania Medical Society and AARP Criticize Senator Specter for Blocking Bill to Protect Access to Doctors and Improve Medicare
8. AARP, Texas Medical Association Join Forces to Urge Passage of Bill Protecting Access to Doctors and Improving Medicare
9. Indiana State Medical Association and AARP Urge Reconsideration of Bill to Protect Seniors Access to Doctors and Improve Medicare
10. Great Doctors Produce Great Results (Healthcare Underwriters Group Mutual of Ohio Pays A Cash Dividend): -- Healthcare Underwriters Group Mutual of Ohio Pays Its First Cash Distribution to Its Insured Owners
11. New System Devised To Guide Doctors Treating Patients With Symptomatic Myocardial Bridging
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:1/16/2017)... Belleville, IL (PRWEB) , ... January 16, 2017 ... ... molded seating manufacturer Prairie Seating. Prairie’s award-winning Reflection® brand of custom seating systems ... detail. The acquisition provides Permobil with a platform for innovation and growth in ...
(Date:1/16/2017)... ... January 16, 2017 , ... Board-certified oculoplastic surgeon Dr. ... the official journal of The American Society for Aesthetic Plastic Surgery, in which ... is designed to correct drooping, retracted lower eyelids, which usually result from genetics, ...
(Date:1/16/2017)... ... January 16, 2017 , ... NexTec Group has been selected ... 100 organizations honored for their accomplishments in the field of midmarket financial software. , ... and recognition, and innovation. Selection is not based on revenue and those firms chosen ...
(Date:1/15/2017)... (PRWEB) , ... January 15, 2017 , ... "On Tour ... slideshow with complete customization and ease," said Christina Austin - CEO of Pixel Film ... so that users can edit the style and animation of their slideshows. Place each ...
(Date:1/14/2017)... ... January 14, 2017 , ... Healthy living brand ... of activated charcoal products. With more and more people opting to go organic ... to how they cater to specific needs. , Moody Zook focused particularly on ...
Breaking Medicine News(10 mins):
(Date:1/16/2017)... PUNE, India , January 16, 2017 /PRNewswire/ ... by Allied Market Research, titled, "Sterilization Technologies Market by ... Forecast, 2014-2022," the global sterilization technologies market is expected ... in 2015, growing at a CAGR of 5.8% from ... dominated the market in 2015, with more than half ...
(Date:1/16/2017)... January 16, 2017 Bill is an internationally ... general management and leadership positions with global medical device companies, including ... track record of launching new products and building successful businesses in ... Africa and North America ... Educated at ...
(Date:1/16/2017)... -- CBDRx, the world,s premiere nutraceutical hemp company, is ... extract to Veteran,s groups across the country. ... to Veteran,s groups across the United States.  Passion is ... world and through their passion, CBDRx honors our Veterans ... hemp extract available. ...
Breaking Medicine Technology: