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Digital diagnostic tools lead to patient dissatisfaction, says MU expert
Date:1/24/2013

who desire to control their health outcomes are much less comfortable with health care practitioners' use of technology," Shaffer said. "Anything physicians or nurses can do to humanize the process may make patients more comfortable."

Shaffer is an assistant professor in the Department of Health Sciences in the MU School of Health Professions and also in the Department of Psychological Sciences in the MU College of Arts and Science.

The study, "Why Do Patients Derogate Physicians Who Use a Computer-Based Diagnostic Support System?", was published in the journal Medical Decision Making. Shaffer's coauthors include C. Adam Probst, a graduate of Wichita State University; Edgar Merkle, an assistant professor in the MU Department of Psychological Sciences; Hal Arkes, professor of psychology at The Ohio State University; and Mitchell Medow, an internal medicine physician in Boston, Mass.


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Contact: Jesslyn Chew
ChewJ@missouri.edu
573-882-8353
University of Missouri-Columbia
Source:Eurekalert

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