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Despite Credit Crunch, Medisave Sees Strong Sales Increase in 2008
Date:11/4/2008

tions. Often cheaper delivery options are more leisurely. eCommerce providers must grapple with the perception that because delivery was slightly slower than before, they somehow provided inferior customer service. This is especially true for customers who are used to paying a premium for rapid shipping service or delivery guarantees.

Wright said, "Changing purchasing habits has a knock on effect if customer expectations remain the same. If the parcel arrives later due to their selected cheaper delivery option and their perception of the customer service they have received is negative, this is likely to be levied at the online shop they purchased from, not at the delivery service."

Medisave USA has a solution. The medical supplies e-tailer is now closely integrated with all major couriers including FEDEX (Federal Express Ground and Air Express), UPS (United Parcel Service) and USPS (United States Postal Service) to ensure that consumers have a full range of choice in deciding how their parcel is delivered. Medisave has also extended its same day dispatch cut off time to 6pm in order to effectively save a day in transit and exceed the customer expectations.

Furthermore, customers should realize that in choosing delivery methods, slower is not always cheaper. Different zip codes or postal codes are a huge factor in determining shipping cost, but not in the way many people assume. Couriers will sometimes be able to offer better prices for delivery to certain areas, meaning customers should take careful note of prices offered for air shipping, said Wright.

"In some circumstances it is clearly smarter to pay slightly more and get the peace of mind that comes from using a trusted courier," Wright said. "Items like stethoscopes are often urgently needed. It's better to pay slightly more for guaranteed
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Source: PRWeb
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