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Deloitte Survey Finds Healthy Consumer Demand For Electronic Health Records, Online Tools and Services
Date:4/6/2009

aid Paul H. Keckley, Ph.D., executive director, Deloitte Center for Health Solutions. "Consumers want a bigger say in their health care decisions. Consumer demand for HIT and its potential impact on reforming the system has never been stronger."

Despite strong consumer demand, many are still reluctant about privacy and security of their medical information. Nearly four in 10 (38 percent) of consumers surveyed are very concerned about the privacy and security of personal health information. Another 24 percent said they had no reservations about it; interestingly, women over the age of 65 and men between the ages of 18 to 24 were least risk-averse to sharing personal health information online. Women are also more likely than men to seek online access to doctors, medical records and tools. They are also more interested in using secure websites and slightly more trusting of the information they locate about care and treatment through independent health-related websites, the study revealed.

"Information technologies that support consumers in becoming more informed decision-makers and purchasers of health care resources, and facilitate transactions in ways that improve efficiency and lower costs, have tremendous potential to improve our health care system," said Russ Rudish, vice chairman and U.S. industry leader of Deloitte LLP's Health Care Provider industry group. "We have developed tools and services to help our clients navigate vendor selection and plan for implementations. This also requires helping to ensure proper certification criteria are met and necessary requirements are fulfilled to qualify for stimulus package grants."

Additional findings from the survey:

  • Six in 10 endorse government establishment of standards for how medical information is collected, stored and exchanged.
  • Four in 10 (42 percent) favor increasing government funding and incentives
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SOURCE Deloitte
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