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Delaware Hospice Honors President and CEO Susan D. Lloyd, MSN, RN

WILMINGTON, Del., Nov. 2 /PRNewswire-USNewswire/ -- Staff and board members of Delaware Hospice honored their President and Chief Executive Officer, Susan D. Lloyd, MSN, RN, for 20 years of service at the annual Staff Recognition Dinner.

Since 1987, Susan Lloyd has guided Delaware Hospice from a fledgling grassroots organization to what it is today--a model of meeting community need through community support with quality and compassion.

In 1987, the five-year old Delaware Hospice had served 1,000 patients with a staff of 50 and 275 volunteers. Twenty years later, Delaware Hospice has served nearly 30,000 patients with a staff of 250, and the assistance of 650 volunteers. Founding members of the organization envisioned an organization providing care in patients' homes in New Castle County. Delaware Hospice presently serves patients statewide in homes, nursing homes, hospitals, and soon will open its own "Delaware Hospice Center."

When counselors identified the need for special bereavement support for children and teenagers, Susan directed a committee that studied the issues, researched, and created the New Hope Program. New Hope has helped 1,500 of Delaware's youth face and deal with the loss of loved ones through various means, including one-on-one counseling, group activities, and a four-day camp with special bereavement projects. The successful program has been showcased on Dateline NBC and has become a model for hospices nationwide.

Likewise, when it became apparent that there were individuals "falling between the cracks,"--not appropriate for hospice care, but in desperate need of help--Susan's team created the Transitions Program. Transitions offers non-medical support to seriously ill individuals, helping them take advantage of community resources that are available or assigning a volunteer to provide transportation or to run errands for them.

As the community understood the immense relief and benefits that hospice care offered to families, and as the community became aware that hospice care is for all life-limiting illnesses--not just cancer--the demand for services grew tremendously. Throughout this period of growth, and even today, Susan's concern for maintaining high standards of quality care has been a strong factor.

Delaware Hospice voluntarily submitted to the rigorous standards of quality established by the Joint Commission for healthcare organizations, earned accreditation in 1997, and has maintained that accreditation as an assurance of an extraordinary level of quality in care to its patients and families.

Without the strength of Susan's leadership, no doubt the organization would not be the same, and it was by chance that she came here. In 1987, Susan Lloyd found a "teeny tiny ad," buried in the back of the Philadelphia Inquirer, seeking an Executive Director for Delaware Hospice. She applied "on a whim," thinking she was pretty young at this point in her career for this position."

Former President of the Board, Art Gregory, said, "We had already seen several Executive Directors come and go by 1986. We thought we'd always be saddled with directors who would only last for a year or two, and then Susan came on board.

Gene Donnelly, 25-year Board member, added, "It was a lot of hard work getting Delaware Hospice off the ground and we hit plenty of bumps in the road in the early days until Susan Lloyd came along. Susan has led this organization to what it is today and continues. Susan has a gift for being able to envision the needs for not only today, but on down the road. DHI has benefited a great deal from her vision, and her credibility is fantastic in the Delaware community."

John Ward, Executive Committee Member, Development Committee Chair, and former two-term President of Delaware Hospice's Board of Trustees, praised Susan's commitment to the organization: "Even after 20 years of outstanding leadership, Susan's unrelenting passion for and commitment to Delaware Hospice and our mission to serve our patients, their families, and our communities remains a shining example for the rest of us--along with Susan's immense pride in the contributions by each member of the Delaware Hospice staff and each Delaware Hospice volunteer in meeting the new and increasing challenges and opportunities presented to each of us every day in providing our hospice service across the State of Delaware."

In accepting her 20 year recognition award, Susan expressed her gratitude for the people who have been involved over the years. "We've been blessed to have caring professionals and leadership in place to help us meet the needs of our community. I feel fortunate to work in a place whose focus is on the comfort and support of people around us during the most special and important times in their lives. Together, I look forward to many more years of caring for patients and families who need us most."

About Delaware Hospice

Since 1982, Delaware Hospice has provided exceptional care and support to 30,000 patients and their families. Its mission is to help each patient, each day, live the fullest, most comfortable life possible. Delaware Hospice is the largest and only licensed, nonprofit, community-based hospice serving New Castle, Kent and Sussex counties in Delaware and southern Chester and Delaware counties in Pennsylvania. For more information about Delaware Hospice's programs and services, upcoming events, or employment opportunities, call 800-838-9800 or visit our website,

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