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DST Health Solutions and Independence Blue Cross Extend Business Process Outsourcing Agreement
Date:5/21/2008

Business Process Outsourcing for Claims Administration Helps Leading

Pennsylvania Health Insurer Reduce Costs, Increase Productivity

BIRMINGHAM, Ala., May 21 /PRNewswire-FirstCall/ -- DST Health Solutions today announced an extension of its agreement with Independence Blue Cross, a leading Pennsylvania-based health insurer serving nearly 3.4 million members, for business process outsourcing services.

DST Health Solutions' outsourcing center in Harrisburg, Pa. will continue to provide business process outsourcing services for front-end data capture, claims adjudication and claim adjustments for Independence Blue Cross.

"Our collaborative working relationship with DST Health Solutions has helped to increase the rate of claims that require no intervention, commonly called the first-pass rate, which greatly helps us to reduce our administrative costs of claim processing and increase the productivity of our staff that handle millions of these transactions each year," said Stephan Roker, vice president of processing services, Independence Blue Cross.

Outsourcing services help health plans, such as Independence Blue Cross, reduce transaction costs and improve service levels without additional infrastructure.

"We work closely with our clients to accommodate their business needs," said Steve Sabino, president, DST Health Solutions. "As one of the largest providers of business process outsourcing services to the commercial health insurance industry, we're pleased to continue our relationship with Independence Blue Cross."

The agreement also includes a continuation of IBC's license for the claims administration solution, PowerMHS(R), as well as software development and consulting services. PowerMHS is a sophisticated, integrated system providing functionality for member services, benefit administration, premium billing, provider management and reimbursement, utilization management, claims productivity and adjudication, f
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SOURCE DST Health Solutions
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