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DST Health Solutions and Independence Blue Cross Extend Business Process Outsourcing Agreement

Business Process Outsourcing for Claims Administration Helps Leading

Pennsylvania Health Insurer Reduce Costs, Increase Productivity

BIRMINGHAM, Ala., May 21 /PRNewswire-FirstCall/ -- DST Health Solutions today announced an extension of its agreement with Independence Blue Cross, a leading Pennsylvania-based health insurer serving nearly 3.4 million members, for business process outsourcing services.

DST Health Solutions' outsourcing center in Harrisburg, Pa. will continue to provide business process outsourcing services for front-end data capture, claims adjudication and claim adjustments for Independence Blue Cross.

"Our collaborative working relationship with DST Health Solutions has helped to increase the rate of claims that require no intervention, commonly called the first-pass rate, which greatly helps us to reduce our administrative costs of claim processing and increase the productivity of our staff that handle millions of these transactions each year," said Stephan Roker, vice president of processing services, Independence Blue Cross.

Outsourcing services help health plans, such as Independence Blue Cross, reduce transaction costs and improve service levels without additional infrastructure.

"We work closely with our clients to accommodate their business needs," said Steve Sabino, president, DST Health Solutions. "As one of the largest providers of business process outsourcing services to the commercial health insurance industry, we're pleased to continue our relationship with Independence Blue Cross."

The agreement also includes a continuation of IBC's license for the claims administration solution, PowerMHS(R), as well as software development and consulting services. PowerMHS is a sophisticated, integrated system providing functionality for member services, benefit administration, premium billing, provider management and reimbursement, utilization management, claims productivity and adjudication, financial management and reporting.

About DST Health Solutions

DST Health Solutions delivers solutions and business process outsourcing services that improve efficiency, reduce operational costs, increase speed to market and improve customer service for health plans, consumer-directed plans, government plans (Medicare Advantage/Part D and Medicaid) and physician practices. DST Health Solutions' enterprise applications, and ASP and Business Process Outsourcing services support 390 healthcare clients, representing more than 38 million covered lives, 360 million health plan claims, 35 million physician business transactions and 700,000 consumer-directed members annually. For more information about DST Health Solutions, contact 800.272.4799 or or visit

About Independence Blue Cross

Independence Blue Cross is a leading health insurer in Southeastern Pennsylvania. IBC and its affiliates provide coverage to nearly 3.4 million people. For 70 years, Independence Blue Cross has offered high-quality health care coverage tailored to meet the changing needs of members, employers, and health care professionals. Independence Blue Cross is an independent licensee of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. For more information on Independence Blue Cross, visit

The information and comments above may include forward-looking statements respecting DST and its businesses. Such information and comments are based on DST's views as of today, and actual actions or results could differ. There could be a number of factors affecting future actions or results, including those set forth in DST's latest periodic financial report (Form 10-K or 10-Q) filed with the Securities and Exchange Commission. All such factors should be considered in evaluating any forward-looking comment. The Company will not update any forward-looking statements in this press release to reflect future events.

SOURCE DST Health Solutions
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