FORT WORTH, Texas, Sept. 9 /PRNewswire/ -- DSS Research announces their Outbound Education Verification (OEV) Program meets the new CMS requirements for verification calls. For the past three years, DSS Research has conducted OEV work for multiple carriers and a variety of plan types.
The purpose of the OEV program is to contact recently enrolled members to confirm their intent to enroll in the plan, ensure they understand the plan type they chose, and verify the selling broker or agent complied with established sales guidelines.
"We have a proven call-letter-call-call system that meets current CMS requirements," says Roger Gates, president and CEO, DSS Research. "Our 'Warm Transfer' system allows carriers to immediately talk with members who are considering disenrolling. This instantaneous response helps address misunderstandings and improve retention rates."
DSS Research has 25 years of experience working with the senior population. The company follows all CMS requirements around scripts, number and type of contracts, education and reporting. DSS Research also has in-house capabilities for phone, mail and reporting, to ensure speed and accuracy.
"Plans have grown in complexity, and it is essential that enrollees understand what they are signing up for," said Dave Nixon, account executive, DSS Research. "After clients send us the necessary contact information for new enrollees, calls begin with the approved script within 24 hours, and the entire process is completed within the required 10-day call window."
DSS Research also utilizes an online reporting tool that provides daily feedback, including agent infractions.
|SOURCE DSS Research|
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