Navigation Links
Customer representatives mean increased efficiency in radiology
Date:1/12/2011

Adding customer service representatives to a computerized radiology workflow management system means improved patient and referring physician satisfaction and increased radiologist efficiency, an analysis of a program at Children's Hospital Medical Center in Cincinnati finds.

Seven customer service representatives now staff the radiology reading room from 7:00 am 11:00 pm daily and are responsible for ensuring that referring physicians receive completed radiology reports quickly.

This means that the referring physician can get the report while the patient is still in the waiting room, says Alexander Towbin, MD, lead author of the analysis. The quick turnaround helps to alleviate patient anxiety and/or expedites necessary care, Dr. Towbin says.

Referring physicians can contact the customer service representatives if they have additional questions, and the customer service representative will put the referring physician in touch with the appropriate radiologist. Having a central phone number that the referring physician can use is more efficient, saving referring physicians the time and effort of making multiple phone calls, says Dr. Towbin.

The customer service representatives are responsible for documenting that the report has been provided to the referring physician. "Several studies have shown that a failure of communications is a causative factor in 70%-80% of malpractice lawsuits," says Dr. Towbin. The customer service representatives mitigate that.

Dr. Towbin notes that there are costs associated with adding customer service representatives to the radiology workflow. "We feel that the costs are outweighed by the benefits. The customer service representative position is entry-level. They are relieving radiologists of some of the administrative tasks, allowing the radiologists, who are the most expensive part of the workflow chain, to maximize their time reading imaging studies, conducting research and teaching" says Dr. Towbin.


'/>"/>

Contact: Keri Sperry
ksperry@arrs.org
703-858-4315
American College of Radiology / American Roentgen Ray Society
Source:Eurekalert

Related medicine news :

1. CustomerCentric Selling and Kadient Announce Joint Event in Boston to Launch Strategic Partnership for Sales Enablement and Improvement
2. BestMassage.com Receives Award for Customer Trust
3. Oridion Receives Frost & Sullivan's 2010 Customer Value Enhancement Award
4. CustomerCentric Selling Helps BCC Software Dramatically Boost Sales Performance and Produce Record Results
5. Rhapsody Integration Engine Sees Strong Customer Adoption
6. GNC Says Thank You to Customers and Employees for Their $1.4 Million in Donations to the Sixth Annual St. Jude Childrens Research Hospital(R) Thanks and Giving(R) Campaign
7. Wanted: Indianapolis Customer Service Professionals
8. Serendio Announces SaaS-based Customer Experience Analytics (CxA) Solution
9. WorldAPP Maintains Impressive 95 Percent Customer Satisfaction Rate
10. Training Industry Lists CustomerCentric Selling Among the Top Sales Methodology Training Companies for 2010
11. LogMatrix Wins Info Security Products Guide “2010 Global Product Excellence Customer Trust Award”
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/24/2017)... ... 24, 2017 , ... Dr. Ronald E. Hawkins, vice president ... of Peter A. Bell, DO, MBA, HPF, FACOEP-dist., FACEP, as the new dean ... Dr. Bell comes to Liberty from the Ohio University Heritage College of Osteopathic ...
(Date:2/24/2017)... McKinney, Texas (PRWEB) , ... February 24, 2017 , ... ... south to The Medical Center at Craig Ranch building at 8080 State Highway 121, ... Ranch Medical District with easy access to Highway 121. , As the practice has ...
(Date:2/24/2017)... Abilene, Texas (PRWEB) , ... February 24, 2017 , ... ... article that focuses on Bible Prophecy concerning this present generation. Yisrayl makes an ... of this current generation. He explains that the Bible details the current times ...
(Date:2/24/2017)... ... February 24, 2017 , ... ... specializes in thought leadership , media relations, social media, content marketing and ... will be powered through Act-On, an intuitive marketing automation platform. , Rosica will ...
(Date:2/23/2017)... ... February 23, 2017 , ... On February 22, 2017 ... letter to withdraw previous guidance issued by the Obama Administration requiring schools ... in May 2016 by the Obama Administration came in response to a growing ...
Breaking Medicine News(10 mins):
(Date:2/24/2017)... Feb. 24, 2017 Juan Monteverde , ... PC , a boutique securities firm headquartered at the ... , announces that a class action lawsuit has ...  against Inotek Pharmaceuticals Corporation (NASDAQ:  ITEK)("Inotek" or ... securities between July 23, 2015 and December 30, 2016, inclusive ...
(Date:2/24/2017)... MELBOURNE , Australien, 24. Februar 2017 /PRNewswire/ ... innovatives, diversifiziertes Unternehmen des Gesundheitsbereiches, ist erfreut, für ... Vergleich mit dem entsprechenden Vorjahreszeitraum exzellente Ergebnisse vorlegen ... BioMedical und Aktualisierung zum Wachstum" finden Sie ... Gewinn nach Steuern 2,12 Millionen USD (Dez. 2015: ...
(Date:2/24/2017)... Feb. 23, 2017  This report analyzes the worldwide ... following Products: Intermediates, Analytical, and Others. ... include Pharmaceuticals, and Agrochemicals. The report provides separate comprehensive ... Europe , and Rest of World. ... 2015 through 2022. Also, a six-year historic analysis is ...
Breaking Medicine Technology: