Navigation Links
Customer representatives mean increased efficiency in radiology
Date:1/12/2011

Adding customer service representatives to a computerized radiology workflow management system means improved patient and referring physician satisfaction and increased radiologist efficiency, an analysis of a program at Children's Hospital Medical Center in Cincinnati finds.

Seven customer service representatives now staff the radiology reading room from 7:00 am 11:00 pm daily and are responsible for ensuring that referring physicians receive completed radiology reports quickly.

This means that the referring physician can get the report while the patient is still in the waiting room, says Alexander Towbin, MD, lead author of the analysis. The quick turnaround helps to alleviate patient anxiety and/or expedites necessary care, Dr. Towbin says.

Referring physicians can contact the customer service representatives if they have additional questions, and the customer service representative will put the referring physician in touch with the appropriate radiologist. Having a central phone number that the referring physician can use is more efficient, saving referring physicians the time and effort of making multiple phone calls, says Dr. Towbin.

The customer service representatives are responsible for documenting that the report has been provided to the referring physician. "Several studies have shown that a failure of communications is a causative factor in 70%-80% of malpractice lawsuits," says Dr. Towbin. The customer service representatives mitigate that.

Dr. Towbin notes that there are costs associated with adding customer service representatives to the radiology workflow. "We feel that the costs are outweighed by the benefits. The customer service representative position is entry-level. They are relieving radiologists of some of the administrative tasks, allowing the radiologists, who are the most expensive part of the workflow chain, to maximize their time reading imaging studies, conducting research and teaching" says Dr. Towbin.


'/>"/>

Contact: Keri Sperry
ksperry@arrs.org
703-858-4315
American College of Radiology / American Roentgen Ray Society
Source:Eurekalert

Related medicine news :

1. CustomerCentric Selling and Kadient Announce Joint Event in Boston to Launch Strategic Partnership for Sales Enablement and Improvement
2. BestMassage.com Receives Award for Customer Trust
3. Oridion Receives Frost & Sullivan's 2010 Customer Value Enhancement Award
4. CustomerCentric Selling Helps BCC Software Dramatically Boost Sales Performance and Produce Record Results
5. Rhapsody Integration Engine Sees Strong Customer Adoption
6. GNC Says Thank You to Customers and Employees for Their $1.4 Million in Donations to the Sixth Annual St. Jude Childrens Research Hospital(R) Thanks and Giving(R) Campaign
7. Wanted: Indianapolis Customer Service Professionals
8. Serendio Announces SaaS-based Customer Experience Analytics (CxA) Solution
9. WorldAPP Maintains Impressive 95 Percent Customer Satisfaction Rate
10. Training Industry Lists CustomerCentric Selling Among the Top Sales Methodology Training Companies for 2010
11. LogMatrix Wins Info Security Products Guide “2010 Global Product Excellence Customer Trust Award”
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:3/1/2017)... ... March 01, 2017 , ... RJ Young, the third ... of Harris Delchamps to Director of Integrated Solution Sales. Harris has been with RJ ... Print Services. , Harris will lead sales for the IT Services and Software divisions. ...
(Date:3/1/2017)... ... March 01, 2017 , ... Eating Recovery Center (ERC), a ... Whitely as a National Binge Eating Recovery Advocate. An inspiring author and motivational speaker, ... in their fields who speak at and attend various conferences and events throughout the ...
(Date:3/1/2017)... ... ... Financial Recovery Group, Inc. (FRG), is proud to announce it will participate ... company also is offering a special discount for those who attend the event as ... the brightest minds in the healthcare industry to share information on risk adjustment, quality ...
(Date:3/1/2017)... ... , ... The Industrial Designers Society of America (IDSA) is marking National ... of industrial design (ID) and relaunching "What Is ID?" —one of the most ... parents; and the greater public. , Share details and photos of National ID Day ...
(Date:3/1/2017)... N.C. (PRWEB) , ... March 01, 2017 , ... ... to bring PurThread’s permanently embedded anti-odor solution to cotton knit and woven fabrics. ... performance attributes while maintaining the luxurious look and feel of cotton. Cotton ...
Breaking Medicine News(10 mins):
(Date:3/1/2017)... Research and Markets has announced the addition of the ... report to their offering. ... The latest research Acute Myeloid Leukemia Drugs Price Analysis ... the global Acute Myeloid Leukemia market. This research will ... out how the marketed products for Acute Myeloid Leukemia are clinically ...
(Date:2/28/2017)... 2017 Prefilled Syringes Market: Scope and Segmentation ... This report provides a forecast and analysis ... and regional levels. It provides historical data of ... in terms of revenue (US$ Mn) and volume ... along with an outlook on prefilled syringes consumption ...
(Date:2/28/2017)... , Feb. 28, 2017 Summary ... to better understand Seattle Genetics and its partnering interests ... http://www.reportlinker.com/p03605624-summary/view-report.html Description The Partnering Deals and ... the partnering activity of one of the world,s leading ... are prepared upon purchase to ensure inclusion of the ...
Breaking Medicine Technology: