Navigation Links
Customer representatives mean increased efficiency in radiology
Date:1/12/2011

Adding customer service representatives to a computerized radiology workflow management system means improved patient and referring physician satisfaction and increased radiologist efficiency, an analysis of a program at Children's Hospital Medical Center in Cincinnati finds.

Seven customer service representatives now staff the radiology reading room from 7:00 am 11:00 pm daily and are responsible for ensuring that referring physicians receive completed radiology reports quickly.

This means that the referring physician can get the report while the patient is still in the waiting room, says Alexander Towbin, MD, lead author of the analysis. The quick turnaround helps to alleviate patient anxiety and/or expedites necessary care, Dr. Towbin says.

Referring physicians can contact the customer service representatives if they have additional questions, and the customer service representative will put the referring physician in touch with the appropriate radiologist. Having a central phone number that the referring physician can use is more efficient, saving referring physicians the time and effort of making multiple phone calls, says Dr. Towbin.

The customer service representatives are responsible for documenting that the report has been provided to the referring physician. "Several studies have shown that a failure of communications is a causative factor in 70%-80% of malpractice lawsuits," says Dr. Towbin. The customer service representatives mitigate that.

Dr. Towbin notes that there are costs associated with adding customer service representatives to the radiology workflow. "We feel that the costs are outweighed by the benefits. The customer service representative position is entry-level. They are relieving radiologists of some of the administrative tasks, allowing the radiologists, who are the most expensive part of the workflow chain, to maximize their time reading imaging studies, conducting research and teaching" says Dr. Towbin.


'/>"/>

Contact: Keri Sperry
ksperry@arrs.org
703-858-4315
American College of Radiology / American Roentgen Ray Society
Source:Eurekalert

Related medicine news :

1. CustomerCentric Selling and Kadient Announce Joint Event in Boston to Launch Strategic Partnership for Sales Enablement and Improvement
2. BestMassage.com Receives Award for Customer Trust
3. Oridion Receives Frost & Sullivan's 2010 Customer Value Enhancement Award
4. CustomerCentric Selling Helps BCC Software Dramatically Boost Sales Performance and Produce Record Results
5. Rhapsody Integration Engine Sees Strong Customer Adoption
6. GNC Says Thank You to Customers and Employees for Their $1.4 Million in Donations to the Sixth Annual St. Jude Childrens Research Hospital(R) Thanks and Giving(R) Campaign
7. Wanted: Indianapolis Customer Service Professionals
8. Serendio Announces SaaS-based Customer Experience Analytics (CxA) Solution
9. WorldAPP Maintains Impressive 95 Percent Customer Satisfaction Rate
10. Training Industry Lists CustomerCentric Selling Among the Top Sales Methodology Training Companies for 2010
11. LogMatrix Wins Info Security Products Guide “2010 Global Product Excellence Customer Trust Award”
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/25/2016)... ... 25, 2016 , ... Dr. Calvin Johnson has dedicated his ... implemented orthobiologic procedures as a method for treating his patients. The procedure is ... to perform the treatment. Orthobiologics are substances that orthopaedic surgeons use to help ...
(Date:6/24/2016)... ... June 24, 2016 , ... Those who have experienced ... feelings, many turn to unhealthy avenues, such as drug or alcohol abuse, as a ... has released tools for healthy coping following a traumatic event. , Trauma sufferers tend ...
(Date:6/24/2016)... ... June 24, 2016 , ... Global law firm Greenberg ... Legal Elite. The attorneys chosen by their peers for this recognition are considered among ... Greenberg Traurig Shareholders received special honors as members of this year’s Legal Elite Hall ...
(Date:6/24/2016)... (PRWEB) , ... June 24, 2016 , ... People across ... in Genome magazine’s Code Talker Award, an essay contest in which patients and their ... award to be presented at the 2016 National Society of Genetic Counselors (NSGC) Annual ...
(Date:6/24/2016)... ... 24, 2016 , ... Strategic Capital Partners, LLC (SCP) in ... investment capital for emerging technology companies. SCP has delivered investment events and ... more than a million dollars of capital investment for five companies. ...
Breaking Medicine News(10 mins):
(Date:6/23/2016)... , June 23, 2016 ... CAPR ), a biotechnology company focused on ... today announced that patient enrollment in its ongoing ... Duchenne) has exceeded 50% of its 24-patient target. ... in the third quarter of 2016, and to ...
(Date:6/23/2016)... INDIANAPOLIS , June 23, 2016 /PRNewswire/ ... Diabetes Tomorrow,s Leaders Scholarship is any indication, the future ... today online at www.diabetesscholars.org by the Diabetes ... stand in the way of academic and community service ... scholarship program since 2012, and continues to advocate for ...
(Date:6/23/2016)... June 23, 2016 The vast majority of ... dialysis facility.  Treatments are usually 3 times a week, ... visit, including travel time, equipment preparation and wait time. ... especially grueling for patients who are elderly and frail.  ... nursing and rehabilitation centers for some duration of time. ...
Breaking Medicine Technology: