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Customer Service Excellence: Driving Sales and Profit Growth
Date:5/27/2008

CHAPEL HILL, N.C., May 27 /PRNewswire/ -- As the competition for keeping loyal customers intensifies, more and more companies are looking for ways to up-sell and cross-sell customers to meet their needs.

To highlight the need for such practices, Best Practices LLC has found that many companies are only realizing sales from less than 5% of their service calls.

Download a complimentary excerpt of "Customer Service Excellence: Driving Sales & Profit Growth" at http://www3.best-in-class.com/dr307.htm to examine data that details how companies can increase sales in the future.

To access additional customer service studies, browse the Best Practice Database, an on-demand repository containing more than $35 million in proprietary research conducted on behalf of executives from Fortune 500 companies. To sign up for a customized tour of the database, click on the following link: http://www3.best-in-class.com/dw212.htm .

For information on other services by Best Practices, LLC and its Best Practices Research Database, contact Rob Naylor at rnaylor@best-in-class.com or 919-403-0251, ext. 244.

ABOUT BEST PRACTICES, LLC Best Practices, LLC conducts work based on the simple yet profound principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class companies. For more than 15 years, our highly credentialed research staff has conducted primary research exclusively for our Fortune 500 client base.


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SOURCE Best Practices, LLC
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