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Customer Relationship Management (CRM) Market Revenue to Reach $ 24.22 Billion By 2018, at an Estimated CAGR of 7.1% - New Report by MarketsandMarkets
Date:6/18/2013

(PRWEB) June 18, 2013

Social Customer Relationship Management Market focuses on leveraging social tools and sites, to generate opportunities for enterprises in creating effective brand presence among its customers. It integrates traditional CRM solutions with social media for improving the overall customer engagement for enterprises.

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142 Market Data Tables
64 Figures
248 Pages and in-depth Table of Content on "Customer Relationship Management (CRM)Market

http://www.marketsandmarkets.com/Market-Reports/customer-relationship-management-social-crm-market-990.html

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The report Customer Relationship Management Market (CRM) & social CRM Market (2013-2018) defines and segments the global CRM software market into various sub-segments with in-depth analysis and forecasting of revenues. It also identifies drivers and restraints for this market with insights on trends, opportunities, and challenges.

Major forces driving this market are the rising focus on customer engagement, emerging SMEs, social platforms and the recognition of sharing ideas on a real time basis. Enterprises are coming up with solutions for Social Monitoring, Social Listening, Social Middleware, Social Management and Social Measurement for providing the best in class customer experience to the customers. Today, CRM is not limited only for increasing sales and improving marketing activities, but to bring in more customer engagement with the enterprises.

MarketsandMarkets has segmented the global CRM and social CRM market by type
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