Navigation Links
Customer Experience Management Market to Reach $6.61 Billion by 2017 at a CAGR of 19.8% - New Report by MarketsandMarkets

(PRWEB) July 19, 2013

According to a new market research report, “Customer Experience Management Market & Voice of Customer (VoC) Analytics Market - Worldwide Market Size and Forecasts (2012 – 2017)”, the total CEM and VoC Analytics market is expected to reach $6.61 billion by 2017 with a CAGR of 19.8%.


  • 124 Market Data Tables
  • 290 Pages and In-Depth Table of Content of “Customer Experience Management Market”

Early buyers will receive 10% customization on this report.

CEM and VoC concept is getting significant traction in the technology market nowadays. This is one of the hot topics in the market after CRM. The reason behind the market growth is that, enterprises are going to apply customer centric approach and henceforth they have to reach all customer touch points to understand customer feedback, behavior, and expectations and analyze them by using CEM analytics, to derive effective insight for supporting business decisions.

CEM is a solution through which many organizations interact with their customers to understand their experiences related to specific products and services. CEM is done through different tools and techniques such as EFM, web analytics, text analysis, and speech analytics. It is the revolution step to connect the organizations with their customers. CEM blends customer satisfaction, loyalty, retention, relationship management, user experience, experiential marketing, and customer centricity.

CEM metrics are performance indicators which help to understand how the company is adopting different tools to accomplish customer needs. Companies rely on delighted customers to accomplish market growth while unhappy customers defect brand names and negatively impact business. A company that proactively plans for future growth should invest today to understand its customer experiences. CEM, with the ability to collect VOC and measure and report customer experience data, fills this gap effectively.

The global customer experience management market is expected to grow from $2.68 billion in 2012 to $6.61 billion by 2017, at an estimated CAGR of 19.8% between 2012 and 2017.

North America holds the largest share; i.e. 47.6% of the overall customer experience management market in 2012 at $1.28 billion; and is expected to reach $2.98 billion by 2017, at a CAGR of 18.5% between 2012 and 2017.

Scope of the Report

This report analyzes the Global CEM & VoC Analytics market based on:

    Analytic types
    Consumer touch points
    Enterprise need and adoption trends
    Tools & techniques
    CEM & VoC Analytic trends and forecast 2012-2017 in terms of analytic types, touch point usage
    Industry and region specific market data for analytics and touch points

In addition to market sizes and forecasts, the report also provides a detailed analysis of the market trends and factors influencing market growth, offering in-depth geographic analysis of the CEM & VoC Analytics market in North America, Europe, Asia-Pacific, Latin America and Middle East & Africa. The report draws competitive landscape of the CEM & VoC Analytics market, providing an in-depth comparative analysis of the technological and marketing strategies. The key players will try to prove, in order to gain an edge over the competitors.

Buy a copy of this report @:

Download Free Brochure @:

Find related Reports to – Telecom and IT Market

About MarketsandMarkets

MarketsandMarkets is a global market research and consulting company based in the U.S. We publish strategically analyzed market research reports and serve as a business intelligence partner to Fortune 500 companies across the world.

MarketsandMarkets also provides multi-client reports, company profiles, databases, and custom research services. MarketsandMarkets covers thirteen industry verticals, including advanced materials, automotive and transportation, banking and financial services, biotechnology, chemicals, consumer goods, energy and power, food and beverages, industrial automation, medical devices, pharmaceuticals, semiconductor and electronics, and telecommunications and IT.

Mr. Rohan
North - Dominion Plaza,
17304 Preston Road,
Suite 800, Dallas, TX 75252
Tel: +1-888-6006-441
Email: sales(at)marketsandmarkets(dot)com
Connect with us on LinkedIn
Connect with us on Facebook

Read the full story at

Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Housh Inc. Happenings – An eCommerce Company Specializing in Indoor Air Quality Products and Customer Service
2. DXE Medical, Inc. Announces Customer Specials for Zoll Defibrillators
3. RxISK Seeks Reports from AbbVie Customers as part of campaign launched today by Dr. David Healy
4. Justin Bieber Tickets: Cheap Concert Tickets Reports Price Drops across the Board on "Believe Tour" Tickets and Extends Justin Bieber Customer Appreciation Promo Code
5. Alliance Commercial Pest Control Boosts Its Level of Customer Service
6. Effective Environmental Services Launch New Websites to Serve Customers
7. 3W High Power LED Down Light [ZT-D70-311F] Is Introduced to Customers by Zhongtian Lighting
8. Customer Relationship Management (CRM) Market Revenue to Reach $ 24.22 Billion By 2018, at an Estimated CAGR of 7.1% - New Report by MarketsandMarkets
9. PayCanada Offers Link to Pay Services to its Customers
10. With the Help of Our Customers, is Proud to be Donating Over $12,700 to Our Nation’s Heroes
11. Facebook for Customer Service: Learn How to do it Right says Casey Gollan
Post Your Comments:
(Date:11/27/2015)... ... November 27, 2015 , ... MPWH, the No.1 Herpes-only dating community in the world, revealed ... 1-1 ). More than 3.7 billion people under the age of 50 – or ... to WHO's first global estimates of HSV-1 infection . , "The data shocks us ...
(Date:11/27/2015)... ... November 27, 2015 , ... ... Microsoft Dynamics SL User Group (MSDSLUG). Recognized as Microsoft’s official group for end ... Microsoft Dynamics SL software users, partners, industry experts and representatives. Intellitec Solutions’ membership ...
(Date:11/27/2015)... ... November 27, 2015 , ... The ... prided itself for not only fulfilling the needs of advisers and clients but ... affordable price and providing top-tier customer service. However, there's always room for improvement, ...
(Date:11/27/2015)... (PRWEB) , ... November 27, 2015 , ... CBD ... Accreditation of Allied Health Education Programs (CAAHEP) awarded accreditation to its Diagnostic Medical Sonography ... CAAHEP accredited colleges, as only one of twelve colleges and universities in the state ...
(Date:11/27/2015)... CA (PRWEB) , ... November 27, 2015 , ... ... California Medical Associates, Inc. and Dr. Tucker Bierbaum with Emergency Medicine at ... They observed that both STEMI and Sepsis conditions present in similar ways and require ...
Breaking Medicine News(10 mins):
(Date:11/29/2015)... 29, 2015  The GE Health Cloud 1 was ... of North America (RSNA) meeting in ... industry, the new cloud ecosystem and its applications will connect ... pathways and multidisciplinary teams – both inside and outside the ... CEO of GE. "As the digital industrial leader, we are ...
(Date:11/27/2015)... Une nouvelle approche consistant ... contre le cancer avancé.    --> ... au traitement photodynamique au Bremachlorin contre le cancer ... nouvelle approche consistant à combiner l,immunothérapie au traitement ...    Clinical Cancer Research . ...
(Date:11/27/2015)... -- Lannett Company, Inc. (NYSE: LCI ) today ... Kremers Urban Pharmaceuticals Inc. (KU), the U.S. specialty ... S.A. (Euronext: UCB). --> ... UCB for total consideration of approximately US$1.23 billion, ... capital adjustment, a deduction of certain reimbursable amounts ...
Breaking Medicine Technology: