Navigation Links
Customer Experience Management Market by (CEM and VOC Analysis) Worth $6.61 Billion by 2017 – New Report by Marketsandmarkets
Date:9/7/2013

(PRWEB) September 07, 2013

According to a new market research report, “Customer Experience Management Market and Voice of Customer (VOC) Analytics Market (Vs CRM, Social CRM, Social CEM) - Advanced Technologies (Feedback Management, Web Analytics, Text Analytics, Speech Analytics), Touch points, Adoption Trends, Best Practices and Success Factors – Worldwide Market Size and Forecasts (2012 – 2017)”, the total CEM and VoC Analytics market is expected to reach $6.61 billion by 2017 with a CAGR of 19.8%.

Browse 124 tables spread through 290 pages and in-depth Table of Content on Customer Experience Management Market.
http://www.marketsandmarkets.com/Market-Reports/customer-experience-management-cem-market-543.html

Early buyers will receive 10% customization of this report.

CEM and VoC concept is getting significant traction in the technology market nowadays. This is one of the hot topics in the market after CRM. The reason behind the market growth is that, enterprises are going to apply customer centric approach and henceforth they have to reach all customer touch points to understand customer feedback, behavior, and expectations and analyze them by using CEM analytics, to derive effective insight for supporting business decisions.

CEM is a solution through which many organizations interact with their customers to understand their experiences related to specific products and services. CEM is done through different tools and techniques such as EFM, web analytics, text analysis, and speech analytics. It is the revolution step to connect the organizations with their customers. CEM blends customer satisfaction, loyalty, retention, relationship management, user experience, experiential marketing, and customer centricity.

CEM metrics are performance indicators which help to understand how the company is adopting different tools to accomplish customer needs. Companies rely on delighted customers to accomplish market growth while unhappy customers defect brand names and negatively impact business. A company that proactively plans for future growth should invest today to understand its customer experiences. CEM, with the ability to collect VOC and measure and report customer experience data, fills this gap effectively.

The global customer experience management market is expected to grow from $2.68 billion in 2012 to $6.61 billion by 2017, at an estimated CAGR of 19.8% between 2012 and 2017.

North America holds the largest share; i.e. 47.6% of the overall customer experience management market in 2012 at $1.28 billion; and is expected to reach $2.98 billion by 2017, at a CAGR of 18.5% between 2012 and 2017.

Browse related reports

Customer Relationship Management (CRM) Market and Social CRM (Social Monitoring; Social Listening; Social Mapping; Social Measurements; Social Engagement; Social Middleware) – Global Advancements, Forecasts and Analysis (2013 – 2018)
http://www.marketsandmarkets.com/Market-Reports/customer-relationship-management-social-crm-market-990.html

Gamification Market [(Consumer Gamification, Enterprise Gamification) by Deployment (On-Premise, On-Demand); Application (Marketing, Sales, Hr, Support, and Development); Size (SMB, Enterprise)]: Worldwide Market Forecasts and Analysis (2013 - 2018)
http://www.marketsandmarkets.com/Market-Reports/gamification-market-991.html

About MarketsandMarkets

MarketsandMarkets is a global market research and consulting company based in the U.S. We publish strategically analyzed market research reports and serve as a business intelligence partner to Fortune 500 companies across the world.

MarketsandMarkets also provides multi-client reports, company profiles, databases, and custom research services. MarketsandMarkets covers thirteen industry verticals; including advanced materials, automotives and transportation, banking and financial services, biotechnology, chemicals, consumer goods, telecommunications and IT, energy and power, food and beverages, industrial automation, medical devices, pharmaceuticals, semiconductor and electronics, aerospace & defense.

We at MarketsandMarkets are inspired to help our clients grow by providing apt business insight with our huge market intelligence repository.

Contact:
Mr. Rohan
North - Dominion Plaza
17304 Preston Road
Suite 800, Dallas, TX 75252
Tel: +1-888-6006-441
Email: sales(at)marketsandmarkets(dot)com
Visit MarketsandMarkets Blog @ http://www.marketsandmarketsblog.com/market-reports/telecom-it
Connect with us on LinkedIn @ http://www.linkedin.com/company/marketsandmarkets

Read the full story at http://www.prweb.com/releases/customer-experience/management-cem-market/prweb11098147.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. USA Payday Forever Announces New Payday Loan Training Videos For Customers
2. CustomerCentric Selling® Unveils New Client Testimonial Videos to Showcase Significant Sales Success
3. Performance Mobility Recognized for Exceptional Customer Satisfaction
4. Mahvrick Expands to Brazil, Russia, India, China to Support Existing Client Customer Growth
5. Test-Med Joins Forces with Mollen to Expand its Service Offerings to its Customers
6. US HCG Injections Posts Inspirational HCG Diet Customer Success Story
7. Xtend-Life Announces Promotions to Reward Customers and Celebrate the Move to New Global Headquarters
8. Nouvelle Publishes International Partner Announcements, Adds Additional Web Site Features for Compression Wear Distributors and Customers
9. Metro Atlanta ServiceMasters Team Up to Offer Higher Quality of Water Damage, Mold Removal, Carpet Cleaning and Fire Damage Services to Customers in North Georgia
10. Award for Fewest Complaints and Best Customer Service Goes to Delta Travel Center in Valencia
11. 9W LED Down Light [ZT-D135-911A] is Introduced to Customers by Zhongtian Lighting
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:7/24/2017)... Florida (PRWEB) , ... July ... ... Division Marketing Director,      (407) 916-7235, kklaproth(at)robinsmorton(dot)com , Robins & ... joined together to celebrate the structural topping out of the new Destination ...
(Date:7/24/2017)... ... July 24, 2017 , ... SignatureCare Emergency Center ... be awarded for the fall semester to a deserving student. Get your applications ... 2017 scholarship was awarded to Mariana Castillo who is a nursing student at Prairie ...
(Date:7/24/2017)... ... July 24, 2017 , ... ... Abuse and Mental Health Services Administration’s (SAMHSA) State Targeted Response to the Opioid ... Health Care Services, will facilitate the development of a hub and spoke model ...
(Date:7/24/2017)... ... July 24, 2017 , ... A ... destroyed the construction site and threatened numerous homes and businesses nearby, causing some ... on NBCLosAngeles.com. Los Angeles Area consulting firm Fire Protection Group, Inc. notes ...
(Date:7/24/2017)... OH (PRWEB) , ... July 24, 2017 , ... The ... on the life-altering neurological condition called essential tremor (ET). The seminar will take place ... 5800 Rockside Woods Blvd., Independence, OH. The program will run from 9 a.m. to ...
Breaking Medicine News(10 mins):
(Date:7/10/2017)... medical equipment and supply demand is forecast to reach ... Equipment & Supplies: United States , a report ... demand for medical services – driven in large part ... gains in disposable personal income – will boost sales ... also drive sales as providers and patients seek the ...
(Date:7/10/2017)... , July 10, 2017 Locus Biosciences ... Note to support the development of CRISPR-Cas3 antimicrobial therapeutics. ... Limited, a leading Chinese Internet services provider, and joined ... advance multiple infectious disease product programs targeting antibiotic resistant ... Founded by Dr. Rodolphe Barrangou ...
(Date:7/5/2017)... Pace Analytical, a company of over 2,000 employees and a leader ... ESC Lab Sciences, further solidifying their position as the top American owned and ... ... of Pace Analytical ... Mt Juliet, TN , enhances Pace Analytical,s capability as an ...
Breaking Medicine Technology: