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Customer Experience Conference, Feb. 25-27: Sharing New Insights on Winning Customer Loyalty
Date:2/6/2008

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customer loyalty, areas for investment and improvement are identified.

-- IBM: How to ensure positive customer experiences through your

company's virtual face, its web site.

-- Orbitz: To create a distinctive brand that will drive financial

performance.

-- Wells Fargo: To achieve call center excellence, areas of improvement

should run the gamut, from the tone of the representative to the call

center structure.

The 10th Annual Customer Experience Conference represents one of the networking opportunities at the core of the Global Benchmarking Council's (http://www.globalbenchmarking.com) mission to promote primary research, knowledge exchange, and operational excellence in three broad areas of business operations:

-- Customer Experience

-- Human Resources Excellence

-- Quality, Productivity and Process Excellence

BEST PRACTICES, LLC is a research and consulting firm that conducts work based on the principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics, and winning strategies of world-class companies. For more information, call (919) 403-0251 or visit http://www3.best-in-class.com/.


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SOURCE Best Practices, LLC
Copyright©2008 PR Newswire.
All rights reserved

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