CHAPEL HILL, N.C., Feb. 6 /PRNewswire/ -- From early communication about product changes to web site improvements, customer feedback has enhanced services, products and processes at two-thirds of companies, according to a recent study by Best Practices, LLC's Global Benchmarking Council. Incorporating VOC data in process improvement initiatives is key to better aligning the customer service function within the call center to increase customer satisfaction and loyalty.
Visit http://www3.best-in-class.com/gr140.htm to download "Using Performance Metrics & Voice of the Customer Data to Improve Customer Satisfaction in Call Centers" for a more in-depth look at the study.
To learn from marketing experts, customer service professionals, call center and operations managers about latest initiatives with focus on winning customer loyalty, you are invited to join the 10th Annual Customer Experience Conference in sunny Phoenix.
The conference, "Using Quality to Improve the Customer Experience," sponsored by Best Practices, LLC's Global Benchmarking Council, will focus on the various aspects of transforming the customer experience to build profitable relationships.
Register for the conference online at http://www3.best-in-class.com/gr133.htm . Reserve before February 11th to take advantage of discounted hotel room rates.
You're invited to this working conference where cross-industry
executives will share insights on:
-- Toyota: How to use a strategic customer experience tool to increase
sales, close rates and customer advocacy.
-- Johnson & Johnson: To determine how to synthesize customer engagement
data to discover the factors that will influence the company in the
-- Hewlett-Packard: Through prioritizing processes that have an impac
|SOURCE Best Practices, LLC|
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