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Cultural metamorphosis: Better doctors through better relationships
Date:4/15/2008

mixed message, said Ann Cottingham, M.A.R., director of special programs for the Office of Medical Education and Curricular Affairs and first author of the study.

At Indianas only medical school, students, physicians in training (residents and fellows), faculty and staff are exposed to a relationship-centered learning environment which stresses, as Ms. Cottingham puts it, getting to know people as human beings, not just their professional roles.

To measure success, study authors looked at various measures including student satisfaction and application rates.

  • Student satisfaction with the quality of their medical education increased with the initiation of relationship-centered care driven culture change and is higher than the national average. Prior to change in the organizational culture, this measure was consistently lower than the national average even though IUSM graduates consistently had scored above national averages on their professional licensing exams.

  • Students rate responsiveness of administration to student problems higher than the national average. Prior to change in the organizational culture, this measure was consistently lower than the national average.

  • There has been a sharp rise in number of out-of-state students applying to the school which, when added to an increase of in-state applicants, has led to a twofold increase in applications for admission.

  • IU School of Medicine admissions officers seek students who, in addition to having outstanding academic credentials, are the kind of students who would be a good fit in an organization that values relationships as well as the comprehension of scientific principles and outstanding clinical skills.

The study concludes that a culture-change initiative at one medical school succeeded in engaging many faculty and organization leaders within the school, stimulated a remarkable efflorescence of activities, enhanced i
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Contact: Cindy Fox Aisen
caisen@iupui.edu
317-274-7722
Indiana University
Source:Eurekalert

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