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Critigen Managed Services Announces Implementation of ServiceNow for IT Service Automation

Denver, Colorado (PRWEB) May 08, 2013

Critigen, Managed Services – a Global leader providing “IT as a Service,” today announced it has successfully completed implementation of the ServiceNow IT Service Automation Application Suite to help Critigen clients automate and standardize their IT processes across the enterprise.

Todd Richey, VP Critigen Managed Services Operations said, “We offer the IT Service Management System, powered by ServiceNow, under a Software-as-a-Service (SaaS) business model. We can rapidly deploy our service in a modular fashion, allowing clients to solve immediate business needs and access, configure and build new applications as their requirements evolve. Our clients are already leveraging ServiceNow to create a single system of record for enterprise IT, lowering operational costs and enhancing efficiency.”

The new Critigen ITSM platform will now offer:

  •     Access for all users to a customized IT service portal branded with their own corporate look and feel
  •     Easy-to-use GUI so end users can submit and track trouble tickets
  •     The latest ITSM features tracking all trouble ticket and IT service management activities
  •     Workflow, Service Catalog and Financial Auditing tools
  •     Ability to track service quality that will assist in the remediation of recurring problems
  •     Access to prebuilt reports in virtually any format

Mr. Richey said, “Our service, which is accessed through an intuitive web-based interface, can be easily configured to adapt to individual customer workflow and processes.”

About Critigen Managed Services
Critigen Managed Services, is a global leader in IT Outsourcing and Cloud solutions. Critigen Managed Services provides innovative solutions for it's global client base integrating mature and emerging technologies such as cloud storage, Enterprise outsourcing, application management and 24x7 maintenance and monitoring services. Critigen’s Managed IT Services empower people, processes and performance. Learn more about Critigen Managed Services at

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