Navigation Links
Craneware Supports Hospitals' Compliance and Upfront Collections with Accurate Estimates
Date:5/28/2009

Craneware's Patient Charge Estimator(TM) Gives Patients Visibility into Treatment Costs before Receiving Services

ATLANTA, May 28 /PRNewswire/ -- In today's economy, with the high number of uninsured and underinsured Americans, increasingly high deductibles and co-payments, plus growth in consumer-driven health plans, such as Health Savings Accounts (HSAs) -- more patients are responsible for their own healthcare costs. As a result, hospitals seek better ways to provide visibility into treatment costs prior to service. Setting patients' expectations in advance on procedures and costs helps hospitals improve patient satisfaction, increase upfront collections, and reduce bad debt, which enables them to better serve their communities.

Families USA, a national nonprofit organization dedicated to the achievement of high-quality, affordable healthcare for all Americans, estimates that 86.7 million Americans were uninsured for some period of time between 2007 and 2008. And, according to America's Health Insurance Plans (AHIP), another 8 million Americans are now covered by HSA-eligible insurance plans. These sources indicate a dramatic increase in the number of consumers responsible for their own healthcare service selection and payment.

Both federal and state governments are broadly recognizing the issue. On May 5, 2009, the U.S. Congress introduced the Health Care Transparency Promotion Act of 2009, a bipartisan bill that directs states to establish laws requiring disclosure of information on hospital charges. It also would require hospitals and health plans to make information on hospital charges available to the public, and to provide individuals with information about estimated out-of-pocket costs for healthcare services. Currently, 37 state legislatures have passed some form of legislation regarding pricing transparency.

Early in 2009, St. Joseph Hospital in Bangor, Maine, began using Craneware's Patient Charge Estimator to assist with upfront collections, improve cash flow and enhance patient satisfaction. "Before we implemented the software from Craneware, price quotes were difficult for us to handle -- involving spreadsheets and phone calls to medical records," said Lisa Killam, St. Joseph's reimbursement charge supervisor. "In the last five years, we've seen a dramatic increase in demand for price quotes from patients who need to know what a procedure is going to cost. Now, we're able to provide this information efficiently. Patient satisfaction has been a big benefit. Patients are so happy we can give this information to them on the spot - usually with no call back. Beyond answering questions, we look forward to giving patients pricing information in advance, so they know what to expect and can settle their account upfront."

"As consumers become increasingly cost-conscious, healthcare organizations need to better manage the entire patient experience, even before services are performed," said Jim Wilson, president of Craneware, Inc. "With increasing financial responsibility being placed on the patient, accurate service estimation can make the difference in the healthcare provider a patient selects. Patient Charge Estimator can generate instant and accurate procedure estimates which can increase patient satisfaction, as well as dramatically enhance collections processes so hospitals can better serve their communities."

Patient Charge Estimator aids hospital employees in supplying accurate price information. It empowers staff to provide a total estimated charge, including an average, median, high, and low estimate based on pricing from the hospital's own claims data and/or contracts. This kind of estimate accounts for as many treatment variables as possible and presents costs in a meaningful, defensible and comparable way. It gives staff data to help educate patients on which procedures different circumstances may require. This helps consumers ensure they compare "apples to apples", understand potential additional charges associated with treatment and have fitting expectations for hospital billing.

While consumers seek better visibility into costs, hospitals are also looking to safeguard cash flow, maintain compliance and reduce bad debt. With the Patient Charge Estimator, hospitals can readily respond to the growing number of guarantors, patients and clinicians asking for price estimates on inpatient and outpatient procedures. Estimates are based on each hospital's historical claims data, chargemaster files, managed care contracts and patient-provided insurance information. Fully customizable estimate letters can be generated in English and Spanish. Estimates are stored for future reference. Saved estimates can be edited, while maintaining a record of tracked changes within the audit trail feature, for enhanced operational efficiency and compliance.

Craneware will demonstrate Patient Charge Estimator on May 27 - 30, 2009 at the annual meeting of The National Association of Healthcare Access Management (NAHAM). NAHAM is the only national professional organization dedicated to promoting excellence in the management of patient access services in all areas of the healthcare delivery system. To learn more about Patient Charge Estimator, stop by booth 508 for a demonstration.

About Craneware

Craneware, Inc. (AIM: CRW.L) partners with U.S. healthcare organizations to improve returns, increase productivity and manage risk, driving better financial and operational performance using market-led revenue management solutions. By enhancing revenue capture processes, Craneware solutions enable healthcare organizations to optimize reimbursement, improve operational efficiency, and support compliance. Visit craneware.com.


'/>"/>
SOURCE Craneware, Inc.
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Craneware Appoints New Non-Executive Director
2. Craneware to Offer Financial Performance Solutions to Hospitals and Healthcare Providers Through Premier, the Largest U.S. Healthcare Alliance
3. Craneware and St. Joseph to Present Revenue Enhancement Success Story at HIMSS
4. Craneware Announces Half-Year Results
5. Kindred Healthcare Supports the Flag and the Sacrifices it Represents
6. Poll Finds Americans See Long-term Services and Supports as a Priority, Not an Option, for Health Care Reform
7. Government of Canada supports research to improve the health of future generations of Canadians
8. American Association for Homecare Supports Expanded Federal Efforts by DOJ and HHS to Combat Medicare Fraud
9. PIPC Supports New Comparative Effectiveness Research (CER) Bill
10. ASPH Supports President Obamas Selection of New York City Health Commissioner Thomas R. Frieden, MD, MPH, for CDC Director
11. Trust for Americas Health Supports Appointment of Thomas Frieden to Lead CDC
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/12/2016)... ... February 12, 2016 , ... ... Pittsburgh metro area, celebrates the beginning of the latest charity campaign in their ... skills through art. Donations to this worthy cause are currently being accepted at: ...
(Date:2/12/2016)... (PRWEB) , ... February 12, 2016 , ... ... “Revolutionizing Cancer Care.” , The print component of “Revolutionizing Cancer Care” ... Pittsburgh/Cleveland, New York, Washington DC/Baltimore, and Seattle, with a circulation of approximately 250,000 ...
(Date:2/12/2016)... ... , ... A lot has been reported about the fitness routines of United ... and wellness resources most Americans could ever dream of having at their disposal. However, ... frenetic as the U.S. President. , In honor of President’s Day on Feb. ...
(Date:2/12/2016)... ... February 12, 2016 , ... Basketball is a game for everyone, not just ... PoppersTM series, sign language translation is featured in the top right of the screen. ... PoppersTM lessons has a sign language translator to teach kids the game and how ...
(Date:2/11/2016)... ... February 11, 2016 , ... “ HEALING MIND : Five Steps ... Mind” (published by Balboa Press) teaches readers how to become their own therapist. Providing ... author Janice McDermott, M.Ed., LCSW, offers an understanding of how to heal one’s inner ...
Breaking Medicine News(10 mins):
(Date:2/12/2016)... VIEJO, Calif. , Feb. 12, 2016  Sequent ... enrollment in a study to evaluate the safety and ... for the treatment of ruptured intracranial aneurysms.  Prof ... University Hospital, in Paris, France ... first patient. France and ...
(Date:2/12/2016)... INDIANAPOLIS , Feb. 12, 2016  Eli Lilly and ... High Court decided the Alimta® (pemetrexed disodium) vitamin regimen patent ... in the UK, France , ... instructions to dilute the product only with dextrose solution.  ... of 2015, the UK Court of Appeal held that Lilly,s ...
(Date:2/12/2016)... , 12 februari 2016 ... een toonaangevende leverancier van productie en ontwikkeling ... industrieën, kondigt vandaag een uitbreiding aan van ... haar locatie in Charleston, SC ... geleid tot meerdere recente investeringen. ...
Breaking Medicine Technology: