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Cox Business Addresses Complex Voice Needs of Health Care Organization
Date:6/8/2009

Cox Business VoiceManager Provides Additional Capabilities, More Efficient Operation for Gateway Healthcare

PROVIDENCE, R.I., June 8 /PRNewswire/ -- Cox Business announced today that it is addressing the complex communications needs of Gateway Healthcare with the unique, next generation voice product, Cox Business VoiceManager. The non-profit behavioral health care organization recently moved its telecommunications services from a competitive provider to Cox Business due to the new capabilities and efficiencies offered by the company.

"Cox Business accurately assessed our communications challenges and designed a solution that met our needs. As a result, we've gained additional capabilities and reduced our operational costs by 15 percent," said Scott DiChristofero, chief financial officer, Gateway Healthcare. "Cox Business has relieved us of the responsibility of being telecommunications experts, allowing us to focus on our primary mission of assisting people in their recovery from mental health, substance abuse and behavioral and emotional disorders."

With a staff of nearly 800 and 40 locations in Rhode Island, Gateway Healthcare provides comprehensive behavioral health care services to approximately 14,000 adults and children each year.

"The savings we've experienced with Cox are a welcome benefit, especially for a nonprofit in the current economic climate," said DiChristofero.

As part of Cox Business' solution, Gateway can now send bulk voicemail and e-mail messages to large groups of employees, a critical tool during patient emergencies, winter storms or other natural disasters. Gateway employees also can conveniently make internal calls using four-digit dialing. The company can easily track phone usage data, such as long-distance calling from its facil
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SOURCE Cox Communications
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