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Cox Business Addresses Complex Voice Needs of Health Care Organization
Date:6/8/2009

Cox Business VoiceManager Provides Additional Capabilities, More Efficient Operation for Gateway Healthcare

PROVIDENCE, R.I., June 8 /PRNewswire/ -- Cox Business announced today that it is addressing the complex communications needs of Gateway Healthcare with the unique, next generation voice product, Cox Business VoiceManager. The non-profit behavioral health care organization recently moved its telecommunications services from a competitive provider to Cox Business due to the new capabilities and efficiencies offered by the company.

"Cox Business accurately assessed our communications challenges and designed a solution that met our needs. As a result, we've gained additional capabilities and reduced our operational costs by 15 percent," said Scott DiChristofero, chief financial officer, Gateway Healthcare. "Cox Business has relieved us of the responsibility of being telecommunications experts, allowing us to focus on our primary mission of assisting people in their recovery from mental health, substance abuse and behavioral and emotional disorders."

With a staff of nearly 800 and 40 locations in Rhode Island, Gateway Healthcare provides comprehensive behavioral health care services to approximately 14,000 adults and children each year.

"The savings we've experienced with Cox are a welcome benefit, especially for a nonprofit in the current economic climate," said DiChristofero.

As part of Cox Business' solution, Gateway can now send bulk voicemail and e-mail messages to large groups of employees, a critical tool during patient emergencies, winter storms or other natural disasters. Gateway employees also can conveniently make internal calls using four-digit dialing. The company can easily track phone usage data, such as long-distance calling from its facilities.

With the launch of Cox Business VoiceManager in the fourth quarter of 2007, Cox became the first cable provider in North America to deploy a fully-owned and managed IP telephony service that addresses the needs of the broad business market. The innovative product provides a feature-rich telephony platform that integrates the desktop phone, PC and wireless devices to provide customers with enhanced communications control, flexibility and functionality that drive operational efficiency. Cox Business VoiceManager's feature-rich platform can scale to deliver productivity, mobility, business continuity and unified messaging solutions to small businesses and large enterprises.

"Call routing to preferred devices, business continuity planning that can be altered on the fly and unified voice and data messaging - these are tools that allow businesses to operate and compete more effectively in today's marketplace," said Mark Scott, vice president, Cox Business New England. "Traditional phone solutions are a thing of the past; advanced IP feature platforms such as Cox Business VoiceManager are becoming table stakes for business-class communications."

Cox Business maintains and manages Cox Business VoiceManager over its fully-redundant and secure hosted network, affording businesses the time and resources to enhance their productivity while protecting vital communications. Because Cox Business VoiceManager is compatible with most existing phone systems, businesses also save the capital and operating expense of purchasing and maintaining new equipment.

To listen to related Cox executive interviews on the BlogTalkRadio show "Cox Business Report," click below:

"Cox Brings Next Generation Voice Service to Virginia"

"Cox Connects with Health Care"

Cox Business provides voice, data and video services for nearly 250,000 small and regional businesses, including health care providers, K-12 and higher education, financial institutions and federal, state and local government organizations. Cox Business leads all providers of small and midsize business data solutions in customer satisfaction, according to the J.D. Power and Associates 2008 Major Provider Business Telecommunications Study(SM). Cox is currently the seventh largest voice service provider in the U.S. and supports nearly 650,000 business phone lines. For more information about Cox Business, Click Here or call 1-800-396-1609.

About Cox Communications

Cox Communications is a multi-service broadband communications and entertainment company with 6.2 million total residential and commercial customers. The third-largest cable television company in the United States, Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network. Cox Business is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. Cox Communications wholly owns and operates the Travel Channel. More information about the services of Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com, www.coxbusiness.com, and www.coxmedia.com.


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