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Covidien Canada Streamlines Integration and Processing of Fax-based Orders With GHX G-Fax(TM) Fax Conversion Service
Date:1/29/2009

Eliminating fax orders and associated manual processes in healthcare supply chain saves time and money for suppliers and their customers

MISSISSAUGA, Ontario and LOUISVILLE, Colo., Jan. 29 /PRNewswire/ -- Covidien Canada has selected GHX's G-Fax(TM) fax conversion service to streamline the electronic integration and processing of faxed orders from customers throughout Canada. Converting manual fax orders to electronic data interchange (EDI) or other electronic formats using the G-Fax service is expected to cut order processing costs by at least 50 percent.

The G-Fax service addresses one the biggest challenges in creating and managing healthcare supply chains: continued reliance on paper-based processes. A healthcare supplier may receive as much as 60 percent of its provider purchase orders via fax. Tracking missing faxes, trying to read nearly illegible copies, and manually validating data accuracy and routing information across various departments can be time-consuming and inefficient for both suppliers and their customers. With current manual processes, suppliers experience high labor costs and slow payment processing times, while customer service representatives often spend more time processing orders than assisting customers.

Covidien Canada has partnered with GHX since 2001 on a number of strategic supply chain initiatives. Recognizing the need to provide customers with flexibility in ordering methods, Covidien Canada chose the G-Fax service to easily convert orders from fax to EDI, which can be seamlessly integrated with its enterprise resource planning system. Faxes converted by the G-Fax service are delivered to a supplier within an hour and with a 95 percent error-free rate. This eliminates the need for supplier personnel to review and hand-key orders.

"When a customer places a fax order, we can now process it quickly and efficiently and speed up the time from o
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