Navigation Links
CosmoCom Technology Helps Unify Public Health Services in Spain
Date:5/12/2010

On-Demand Contact Center with Natural Language IVR Powers Innovative Healthcare Scheduling Solution

Melville, NY (PRWEB) May 12, 2010 -- CosmoCom, a global leader in Unified Customer Communications, announced that SACYL, the umbrella organization responsible for public health service in northwest Spain, has implemented a CosmoCom-powered custom contact center solution from Telefonica. The solution has enabled SACYL to unify customer communications among the public health service systems and provide user-friendly 24x7 appointment services with automated and live attendants serving the more than 2.5 million inhabitants of the Castilla y León (CyL) region.

SACYL manages 14 hospitals, 241 health centers and 3,650 local clinics spread across its territory, and its appointment service receives approximately 20 million calls per year. Castilla y León has a high percentage of elderly people, spread out over a vast but sparsely populated area. This creates unique healthcare access challenges throughout the autonomous communities of the region.

“Before implementing the new contact center solution, our citizens complained about long waits and difficulty when trying to arrange medical appointments by phone,” said Jesús García Cruces, Director General of Health Development, SACYL, "Improving accessibility to primary care for our citizens became our first and foremost mission. We developed an e-health strategy including use of ICT (Information and Communications Technology) to improve care and enable citizens to easily manage their health care appointments, 24 x7, through both an automated speech-enabled system as well as intelligently routed interactions with live attendants located throughout our extensive health network"

Telefónica, the world's fourth largest telco, delivered a centralized system using their CosmoCom-powered Contact Center on Demand (CCOD) services with sophisticated natural language IVR (Interactive Voice Response). The result was a custom-tailored solution -- unique to the public health sector -- that manages the whole appointment process. The on-demand model enabled the rapid deployment of the service to all SACYL Health service locations, including unlimited consolidated virtual call center sites as well as remote teleworkers."

Mr. Cruces added, "Feedback has been undoubtedly positive since we launched the new service. Wait times are drastically reduced during peak hours and the efficient handling of self-service calls enables administrative staff to focus on important care tasks - improving efficiency and contributing to a more sustainable health system. The platform has proven very flexible and versatile and we are considering many other applications of the technology to maximize its use.”

“Our partner Telefonica has provided another fine example of how contact center technology is improving healthcare around the world,” said Ari Sonesh, CEO CosmoCom, “The citizens of Castilla y Leon now have a dependable and user friendly system in place for scheduling their healthcare needs."

A more detailed case study is available at http://www.cosmocom.com/CaseStudies/SACYL-Healthcare-CaseStudy.htm

About CosmoCom
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.

Media Contact for CosmoCom:
Kathy Salt
+1 631-940-4297

All product and company names herein may be trademarks of their registered owners.

###

Read the full story at http://www.prweb.com/releases/ContactCenter/CosmoCom/prweb3982874.htm.


'/>"/>
Source: PRWeb
Copyright©2010 Vocus, Inc.
All rights reserved  

Related medicine news :

1. CosmoCom Wins Software Award for CosmoHealth
2. Tattoo Removal Laser Clinic Announces New PhotoAcoustic Laser Technology
3. PHSI LLC Announces the Addition of New Technology from Audina Hearing Instruments
4. Hayes, Inc. Technology Prognosis Team Tracks First-of-a-Kind Technologies
5. Agricultural Biotechnology Addresses Consumer Demands for Healthier Foods
6. Innovative Technology Developed at AGH Accurately Monitors Healthcare Professionals' Handwashing Practices, Study Shows
7. Preventing blindness focus of ORNL technology, AMDx
8. Over 450 Patients Now Toenail Fungus Free Thanks to Your Next Step's New Toenail Fungus Laser Treatment Technology
9. Survey: Hiding risks can hurt public support for nanotechnology
10. Ross Nanotechnology Corporation Introduces the NeverWet™ Coating on its First Consumer Product – The Clear-n-Clean Plunger
11. "IPGDx, LLC Announces The Continued Validation Of Its Patented Technology For The Assessment Of Prognosis; PrognostiCheck" Getting the New Information to Patients and Do
Post Your Comments:
*Name:
*Comment:
*Email:
Related Image:
CosmoCom Technology Helps Unify Public Health Services in Spain 
(Date:6/26/2016)... ... 26, 2016 , ... Brent Kasmer, a legally blind and certified personal trainer is helping to ... app. The fitness app plans to fix the two major problems leading the fitness industry ... fits all type program , They don’t eliminate all the reasons people quit ...
(Date:6/25/2016)... ... June 25, 2016 , ... Austin residents seeking Mohs surgery ... of Mohs Surgery and to Dr. Russell Peckham for medical and surgical dermatology. , ... for skin cancer. The selective fellowship in Mohs Micrographic Surgery completed by Dr. Dorsey ...
(Date:6/25/2016)... ... 25, 2016 , ... First Choice Emergency Room , the largest network ... the Medical Director of its new Mesquite-Samuell Farm facility. , “We are pleased ... location,” said Dr. James M. Muzzarelli, Executive Medical Director of First Choice Emergency Room. ...
(Date:6/25/2016)... (PRWEB) , ... June 25, 2016 , ... On Friday, ... presented a Bronze Wellness at Work award to iHire in recognition of their exemplary ... part of the 7th annual Maryland Workplace Health & Wellness Symposium at the BWI ...
(Date:6/24/2016)... ... 24, 2016 , ... Those who have experienced traumatic events may suffer from ... avenues, such as drug or alcohol abuse, as a coping mechanism. To avoid this ... coping following a traumatic event. , Trauma sufferers tend to feel a range of ...
Breaking Medicine News(10 mins):
(Date:6/26/2016)... 26, 2016 Story Highlights: ... models within the health care industry is causing providers ... , Deloitte offers a suite of solutions for ... impacting efficient cost optimization: labor resource analysis, revenue cycle ... facilitate better outcomes and better economics ...
(Date:6/24/2016)... 24, 2016 ... the addition of the " Global Markets for ... This report focuses on ... updated review, including its applications in various applications. The ... which includes three main industries: pharmaceutical and biotechnology, food ...
(Date:6/24/2016)... Research and Markets has announced the addition of ... report to their offering. ... The World Market for Companion Diagnostics covers the world market ... the report includes the following: , World ... Region (N. America, EU, ROW), 2015-2020 , World IVD ...
Breaking Medicine Technology: