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Contact Center Compliance Launches New Sales Agent Productivity Tool: "SmartBlock (TM)"
Date:1/12/2010

ting capabilities enable managers to quickly determine the sales productivity of multiple departments all the way down to individual agents in mere seconds," added Kovatch

SmartBlock™, works in two ways, through a calling card solution or through a new, first of its kind browser based interface using quick connect. The system blocks calls to consumers on State, Federal, Wireless, Canadian and/or Corporate Do Not Call lists. It helps manage opt in data associated with the complex Existing Business Relationship (EBR) rules. Plus any telemarketing agent can instantly block a newly requested Do Not Call number with the requesting party while still on the phone or web --simply by pressing a preconfigured button on the telephone or through the click of a mouse. In addition, the SmartBlock™, solution can easily be integrated into an existing PBX for flexible and failsafe automated protection. System prompts have been developed in both English and Spanish.

SmartBlock™, automatically applies State calling restrictions for telemarketing holidays and adheres to all other Federal and State calling time restrictions. SmartBlock™, is available in the US, Canada, Puerto Rico or virtually anywhere compliance protection is required within in North America to manage the complex set of rules that govern outbound sales and/or follow up calls to consumers to eliminate compliance risk and to avoid the potential for millions of dollars in fines.

As the leader, for over 7 years, in providing online “Do Not Call” compliance solutions, Contact Center Compliance (DNC.com) offers software as a service (SAAS) solutions that seamlessly manage the entire “Do Not Call” compliance process for a call center or teleservices entity. Award winning products include: DNCSCrub™, DNC Training Master™, Compliance Guide, Data Enhancement and SmartBlock™, .

For more information regarding SmartBl
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Source: PRWeb
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