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Consumerism Driving Healthcare Change
Date:4/10/2008

spital can gain the trust of its consumers. She asserts that hospitals can build trust through consistency during "every encounter, every moment and every day."

"Every healthcare organization should strive to be a first-choice provider, which is a trusted healthcare partner that the consumer believes will provide them with the highest degree of satisfaction," said Paul Spiegelman, executive director of The Beryl Institute.

Among the other speakers at the conference who echoed themes of customer service were Lynn Cunningham of the Studer Group, Britt Berrett of Medical City-Dallas, David Dickey of RedBrick Health, and Brian Grubb of the Ritz- Carlton Leadership Center.

Founded in 2006, The Beryl Institute is dedicated to improving customer service in healthcare by defining best practices around all touch points in the continuum of a consumers' healthcare experience. The institute is was created by The Beryl Companies, which for 20 years has been the leading provider of outsourced customer interaction services in healthcare. For more about Beryl, visit http://www.beryl.net.


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SOURCE The Beryl Institute
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