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Consumer Reports Launches Online Hospital Ratings for More Than 3,400 U.S. Hospitals
Date:8/3/2009

ching hospitals that fell to the bottom of CR's Patient Ratings, which also provide more aggressive care: Mount Sinai Medical Center (Miami Beach, FL), Long Island College Hospital (Brooklyn, NY), Caritas Health Care (Elmhurst, NY), Brooklyn Hospital Center at Downtown Campus (Brooklyn, NY), and Bronx-Lebanon Hospital Center (Bronx, NY).

As noted above, several hospitals in the list containing the lowest Patient Ratings are in New York City, suggesting that teaching hospitals that practice an aggressive approach to chronic care are not leaving a positive impression on New Yorkers. "It's especially important that hospitals responsible for teaching the next generation of physicians encourage an approach emphasizing care strategies that make optimal use of resources while satisfying patients," Santa said.

Poor Communication About New Medications; Ill-planned Discharges

A recent poll by the Consumer Reports National Research Center found that Americans trust the experiences of other hospital patients the most when it comes to information and ratings about hospital care. Using www.ConsumerReportsHealth.org, consumers can look up their local hospital's Overall Patient Experience Rating plus Ratings for eight performance measures: doctor communication, nurse communication, room cleanliness, discharge information, attentiveness of hospital staff, communication about new medications, pain control, and quietness.

Choosing a hospital with a high Overall Patient Rating score increases your chances of being generally satisfied. But consumers don't always have the luxury of choosing their hospital, for example, in case of emergencies, or because of insurance network restrictions. "Consumers who don't have a choice can use the Ratings to flag challenges in their hospital based on information we know consumers value -- the experiences of others like t
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SOURCE Consumer Reports
Copyright©2009 PR Newswire.
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