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Consumer Reports: Hearing Aid Shoppers Pay High Prices, Get Mediocre Fittings
Date:6/1/2009

>5. At home. Adjusting to a new pair of hearing aids can take quite a while. Consumer Reports notes that individuals can join a support group with other hearing-aid consumers during this period of adjustment and beyond. In addition, practice using the hearing aids in different environments. Consumers should return to their provider for at least one follow-up appointment. Twenty-six percent of survey respondents never had a follow-up appointment, even though most providers include that service in their fee. Dissatisfied consumers shouldn't just leave their aids in a drawer and forget about them.

Survey Methodology

In February 2009 members of an online respondent panel were invited to participate in a survey designed by the Consumer Reports National Research Center. The survey targeted individuals who purchased a newly fitted prescription hearing aid no more than 3 years ago and no less than 3 months ago. A total of 1,100 respondents, with 66 years old being the mean respondent age, completed the survey.

JULY 2009

(C) Consumers Union 2009. The material above is intended for legitimate news entities only; it may not be used for commercial or promotional purposes. Consumer Reports(R) is published by Consumers Union, an expert, independent nonprofit organization whose mission is to work for a fair, just, and safe marketplace for all consumers and to empower consumers to protect themselves. To achieve this mission, we test, inform, and protect. To maintain our independence and impartiality, Consumers Union accepts no outside advertising, no free test samples, and has no agenda other than the interests of consumers. Consumers Union supports itself through the sale of our information products and services, individual contributions, and a few noncommercial grants.


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