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ConnextionsHealth Introduces Turnkey, Rapid Ramp Call Verification Solution
Date:8/20/2009

New CMS Guidelines on Verification Calls Leave Only 60 Business Days for Health Plans to Comply

Orlando, FL (Vocus) August 20, 2009 -- ConnextionsHealth today introduced the Rapid Ramp Call Verification Solution to help health plans comply with the new verification call guideline by the Centers for Medicare and Medicaid Services (CMS). The guideline, issued August 7, 2009, and effective for the 2010 enrollment, requires health plans to conduct outbound education and verification calls to ensure that senior citizens enrolling in Medicare Advantage (MA) and Medicare Prescription Drug Part D Plans (PDP) fully understand the health plan's rules, consistent with last year's ruling for Private Fee For Service.

Plans need to have a solution in place immediately. ConnextionsHealth's turnkey Rapid Ramp Call Verification Solution addresses all aspects of the new CMS guideline by providing the people, technology and reporting necessary for plans to launch verification calls by November 15:

 
  • Trained agents fully versed with the plan's call script and able to educate beneficiaries when contacted
  • Reporting / tracking of the required three documented attempts to contact the applicant by telephone within 10 calendar days of receiving an application
  • A follow-up letter to applicants if agents are unab
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Source: PRWeb
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ConnextionsHealth Introduces Turnkey, Rapid Ramp Call Verification Solution 
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