To successfully meet this challenge, IT organizations are opting for a service focus as viewed by their clients -- the physicians and clinicians that deliver patient care. IT requires visibility into the true end-user experience of clinicians to proactively find, prioritize and resolve technology problems before they impact patient care. Armed with this information, IT can also more easily prove its ROI and effectiveness through dashboards that communicate levels of IT service and business-oriented measurements.
"Detroit Medical Center is a recognized leader in deployment of EMR and clinical information systems. Our success is based on IT partnering with our clinical staff to deliver excellent service to our patients," said Mike LeRoy, CIO of DMC. "Compuware's solutions have been an integral part of our success. Vantage helps us master the complexity of our environment and find and resolve problems before they impact patient care."
"Healthcare IT departments everywhere have a clear mandate to enable better, more efficient patient care through high-performing technology systems," said Larry Angeli, Vice President, Healthcare Vertical, Compuware Corporation. "Compuware is in a unique position to help the industry leverage its sizable investment in these clinical systems to improve their availability and performance. The result will be improved service levels, increased ROI and happier and healthier patients."
Compuware is a leading provider of IT service management solutions focused on improving healthcare application service levels. Its award-winning solutions help hospital IT organizations proactively manage application service. This approach helps hospital professionals leverage their HIS deployments to deliver improved patient care while controlling costs.
Compuware Corporation maximizes the value IT brings to the business by
helping CIOs more effectively manage the business of IT. Com
|SOURCE Compuware Corporation|
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