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Compuware Launches Strategic IT Service Management Initiative for Healthcare Industry

Solution Offers Better Patient Care and Reduced Costs for Hospitals by More

Effectively Managing IT Service Delivery with Significant ROI

DETROIT, March 10 /PRNewswire-FirstCall/ -- Compuware Corporation (Nasdaq: CPWR) today launched a new initiative to provide hospitals and physicians with the means to more effectively navigate the dynamically changing healthcare technology environment. By proactively managing service delivery of health information systems, Compuware's IT Service Management for Healthcare initiative will drive improved patient care, reduce costs for hospitals and provide significant ROI.

In the increasing effort to utilize technology to improve patient care and efficiency, hospitals have moved aggressively to automate and deploy enterprise-level clinical applications such as Electronic Medical Records (EMR), Picture Archival and Communication Systems (PACS) and Computerized Physician Order Entry (CPOE). Fundamental to providing safe and efficient patient care, these applications require 24/7 availability with exceptional performance. Delivering this level of service has become increasingly challenging as the growing amount of applications, infrastructure and technology devices results in expanding complexity. As a result, hospital IT environments are difficult to monitor and manage, making technology problem diagnoses and resolution a growing concern.

"Gartner is strongly encouraging care delivery organizations to respond to the combination of growing complexity and the full-time, real-time operation by investing in their own management capabilities including end-to-end monitoring solutions and better processes so they can become proactive about service delivery," said Barry Runyon, Research Director, Gartner.

To successfully meet this challenge, IT organizations are opting for a service focus as viewed by their clients -- the physicians and clinicians that deliver patient care. IT requires visibility into the true end-user experience of clinicians to proactively find, prioritize and resolve technology problems before they impact patient care. Armed with this information, IT can also more easily prove its ROI and effectiveness through dashboards that communicate levels of IT service and business-oriented measurements.

"Detroit Medical Center is a recognized leader in deployment of EMR and clinical information systems. Our success is based on IT partnering with our clinical staff to deliver excellent service to our patients," said Mike LeRoy, CIO of DMC. "Compuware's solutions have been an integral part of our success. Vantage helps us master the complexity of our environment and find and resolve problems before they impact patient care."

"Healthcare IT departments everywhere have a clear mandate to enable better, more efficient patient care through high-performing technology systems," said Larry Angeli, Vice President, Healthcare Vertical, Compuware Corporation. "Compuware is in a unique position to help the industry leverage its sizable investment in these clinical systems to improve their availability and performance. The result will be improved service levels, increased ROI and happier and healthier patients."

Compuware is a leading provider of IT service management solutions focused on improving healthcare application service levels. Its award-winning solutions help hospital IT organizations proactively manage application service. This approach helps hospital professionals leverage their HIS deployments to deliver improved patient care while controlling costs.

Compuware Corporation

Compuware Corporation maximizes the value IT brings to the business by helping CIOs more effectively manage the business of IT. Compuware solutions accelerate the development, improve the quality and enhance the performance of critical business systems while enabling CIOs to align and govern the entire IT portfolio, increasing efficiency, cost control and employee productivity throughout the IT organization. Founded in 1973, Compuware serves the world's leading IT organizations, including more than 90 percent of the Fortune 100 companies. Learn more about Compuware at

Press Contact

Doug Anter, Compuware Communications and Investor Relations, 313-227-0127,

For Sales and Marketing Information

Compuware Corporation, One Campus Martius, Detroit, MI 48226, 800-521-9353,

SOURCE Compuware Corporation
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